ITIL® 4 Specialist: Create, Deliver and Support Training Course

In this 3-day hands-on training, you'll explore how to build, deliver, and support IT-enabled products and services in a structured, value-driven way.

Beyond the technical processes, you'll gain deep insight into team culture, collaboration, communication, innovation, and how to apply modern technologies like automation, AI, and continuous deployment to improve service quality.

Bilginç IT Academy is an officially Accredited Training Organisation (ATO) by PeopleCert, the global leader in professional certification and exam delivery.
As an authorized PeopleCert partner, we deliver accredited training and official certification exams for ITIL®, PRINCE2®, DevOps, and other PeopleCert-certified programs, ensuring our learners receive globally recognized credentials with the most up-to-date curriculum.

Visit our official PeopleCert partner page here: Bilginç IT Academy – PeopleCert Official Partner

Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam. The course fee includes the exam fee.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.

We can organize this training at your preferred date and location. Contact Us!

Prerequisites

To attend this course, you must hold an ITIL® 4 or ITIL® v3 Foundation certificate.
This ensures all participants have the essential baseline knowledge to dive deeper into advanced service management practices.

Who Should Attend

Professionals managing IT service operations
Individuals involved in the full product/service lifecycle (development to support)
Teams responsible for performance, stability, and continual improvement
Anyone ensuring services meet defined quality levels

Training Outline

Quick Refresher: ITIL 4 Fundamentals

Core principles, value streams, service value system

Creating Value Through New Services

Designing and launching a new service using value stream mapping
Integration of service design, testing, release, and change practices

Supporting Existing Live Services

Structured models for live service support
Key support practices: incident, knowledge, SLAs, monitoring

Tools & Technologies

Leveraging automation, RPA, AI, ML, and AIOps
Applying CI/CD pipelines to improve speed and consistency

Sourcing & Supplier Management

Build vs. buy decisions
Comparing outsourcing models
Managing service integration with multiple vendors

Why Choose Us

Experience ITIL® 4 Specialist: Create, Deliver and Support through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.

Live Instructor-Led Sessions: Join scheduled training sessions with your instructor and fellow delegates in real time.
Interactive Learning Experience: Take part in discussions, practical exercises, group activities, and Q&A sessions throughout the course.
Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's long-standing experience in delivering professional training since 1995.
Flexible and Scalable Delivery: Access live virtual classrooms worldwide with flexible planning options for individual and corporate training needs.

Experience ITIL® 4 Specialist: Create, Deliver and Support in a focused classroom environment designed for high engagement and effective learning. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.

Experienced Trainers: Learn from specialists with extensive field experience and real-world knowledge.
Professional Training Venues: Attend courses in comfortable, well-equipped classrooms designed to support effective learning.
Focused Classroom Experience: Benefit from limited class sizes that encourage discussion, interaction, and personalized support.
Quality-Driven Learning: Develop practical skills through structured, up-to-date, and professionally designed training content.

Meet your team's training needs with Bilginç IT Academy's onsite ITIL® 4 Specialist: Create, Deliver and Support solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.

Tailored Course Content: Adapt the training program to your organization's projects, team structure, and specific business requirements.
Time and Cost Efficiency: Reduce travel, accommodation, and operational costs while maximizing the value of your training investment.
Team-Focused Learning: Help your employees develop around the same knowledge base and strengthen collaboration across your organization.
Simplified Planning and Tracking: Manage the training process, participant development, and organizational requirements with greater control.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Frequently asked questions about ITIL® 4 Specialist: Create, Deliver and Support Training Course (FAQ)

This training is ideal for IT service management professionals, service desk managers, support leaders, operations teams, process owners, and anyone involved in designing, delivering, or improving digital services. It is especially useful for professionals who want to strengthen their practical service management capabilities and move toward advanced ITIL roles.

ITIL® 4 Specialist: Create, Deliver and Support is an advanced ITIL module focused on how digital products and services are designed, delivered, and supported in modern organizations. It helps professionals understand how to improve service performance, strengthen value streams, and build service capabilities that support business goals.

After completing this training, you can apply the concepts in service operations, support management, and service improvement initiatives. It also supports your progression in the ITIL qualification path and helps you build stronger expertise in managing end-to-end digital services. For many professionals, it becomes a practical foundation for leading service excellence initiatives.

Yes, this training is highly relevant for modern digital service teams because it focuses on practical service delivery, cross-functional collaboration, and continuous improvement. It supports organizations that want to improve service quality, responsiveness, and operational consistency in fast-changing digital environments.

The course typically covers service value streams, service performance, organizational structure, team capability, communication, employee satisfaction, continual improvement, and service delivery and support models. It focuses on how organizations can design and operate services in a way that is efficient, customer-focused, and aligned with business objectives.

This certification helps strengthen your profile for roles in IT service management, operations, support leadership, and service improvement. It shows that you understand how to organize teams, workflows, and practices to deliver effective digital services. For many professionals, it is a valuable step toward broader ITIL specialization and long-term career growth.

This module is important because organizations need more than theory to deliver reliable digital services. They need strong operating models, effective collaboration, and practical methods for service delivery and support. Create, Deliver and Support helps professionals connect ITIL concepts with day-to-day service operations and measurable business outcomes.

Participants learn how to create, deliver, and support services effectively across the service lifecycle. The course covers service design and development considerations, team culture, communication, value streams, workflow optimization, resource planning, and continual improvement. It also helps learners understand how different practices work together to deliver business value.

Absolutely. We do not only host trainings at public centers; we can also conduct them directly at your premises. We can customize the curriculum to meet your team's specific needs and organize the session at your preferred location and date.

Yes, we prioritize location flexibility. We offer live-streaming (hybrid) support for most of our trainings. If you are unable to attend in person, you can join our physical classroom setting interactively via our digital platforms and participate in hands-on workshops remotely.

ITIL® 4 Specialist: Create, Deliver and Support Training