Cisco Collaboration Systems Release 12.x Administrator Workshop Training

The course is intended to be for Unified Communications beginners with an understanding of traditional PBXs.

Cisco Collaboration Systems Release 12.x is a sophisticated, yet simple communications solution designed to strengthen business relationships through improved interactions and experiences for midsize to large businesses. It is a simple to deploy, manage, and maintain solution, supporting multiple applications on one virtualized platform. It is highly available, interoperable, and scalable solution.

This 5-day class will help you gain skills and knowledge necessary for initial Cisco Collaboration Systems Release 12.x setup, integration, and configuration as well as day-to-day administration and management tasks. It focuses on the initial design, integration, configuration, and administration of Cisco Collaboration applications. It includes hands-on labs focused on configuration, verification, administration, and day-to-day management tasks. Lab exercises are delivered using an equipment-ready environment where students can focus on their specific areas of interests.

After attending this course, you will be able to:

• Understand and implement Cisco Unified Communications Manager and its features
• Understand and implement Cisco Unity Connection and its features
• Understand and implement Cisco Unified IM and Presence and its features

Module 1: Cisco Unified Communications Manager

• Introduction and Overview of the Cisco Collaboration application including licensing
• Planning and design of a Cisco Collaboration environment and adaptation to meet business requirements
• Registration of telephones using pools and templates to ensure a modular and efficient administration
• Administration of local end users and synchronization of users from an LDAP server, including LDAP authentication
• Description of gateways and their protocols H. 323, MGCP and SIP as well as establishing a connection to a SIP service provider)
• Description of dial plan components, including call routing logic and digit manipulation
• Description of call privileges and location-based bandwidth limitations for audio and video calls
• Description of media resources and media control for conferences, transcoding, MOH and other applications
• Implementation of Extension Mobility
• Implementation of call coverage such as call acceptance, hunt groups, intercom and others
• Implementation of Mobile Connect (single number reach)

Module 2: Cisco Unity Connection

• Integration of Cisco Unity Connection with Cisco Unified Communications Manager
• Set up of Cisco Unity Connection system settings, authentication and other basic settings
• Set up of templates and Class of Service for modular administration
• Synchronization of users from anLDAP server to Cisco Unity Connection
• Configuration of call forwarding to Cisco Unity Connection including call routing
• Configuration of an Auto Attendant: Greeting of users and forwarding to call groups
• Configuration of Unified Messaging (single inbox)

Module 3: Cisco Unified IM and Presence

• Integration of Cisco Unified IM and Presence into Cisco Unified Communications Manager
• Integration of Cisco Jabber with Cisco Unity Connection and activation of Enterprise Instant Messaging
• Set up an LDAP server as contact source for the resolution of number to name
• Provisioning of Cisco Jabber for desktop and softphone mode

Labs

Module 1: Configuration of Cisco Unified Communications Manager

• Implementation of daily automated backups and remote monitoring
• Implementation of a dial plan and registration of phones
• Synchronization of LDAP users and LDAP filter configuration
• Configuration of calling and called number presentation
• Configuration of the call classification
• Configuration of call privileges
• Implementation of mobility functions
• Configuration of media resources
• Configuration of Extension Mobility
• Configuration of functions such as call pickup, group calls, intercom and others
• Configuration of Mobile Connect
• Configuration and automatization of business tasks, changing of parameters for device and user groups, importing of configuration files and other tasks

Module 2: Configuration of Cisco Unity Connection

• Integration of Cisco Unity Connection with Cisco Unified Communications Manager
• Configuration of Cisco Unity Connection system settings
• Synchronization of LDAP users and LDAP filter configuration
• Monitoring of calls on Cisco Unity Connection, creation of management reports and administration of mailbox parameters
• Configuration of message notifications and automatization of backups
• Configuration of call processing and forwarding, adaptation of automatized telephone exchange settings
• Creation of an automatized announcement following, call routing including call queues
• Configuration of Integrated Messaging, Unified Messaging (single inbox) and Secure Messaging

Module 3: Configuration of Cisco Unified IM and Presence

• Integration of Cisco Unified IM and Presence with Cisco Unified Communications Manager
• Provisioning of Jabber for desktop and softphone mode with LDAP authentication
• Configuration of voice mail and desktop sharing integration
• Set up LDAP directory search
• URI dialing with Cisco Jabber
• Creation of chat rooms using external databases