This extension module develops participants' understanding of the fundamental concepts, principles, value, and practical challenges associated with IT Asset Management (ITAM).

The course provides best-practice guidance for managing IT assets at both strategic and operational levels. Participants explore approaches for maximising value, controlling costs, managing risk, and meeting regulatory and contractual requirements.

The programme also considers decision-making throughout the IT asset lifecycle, including the purchase, reuse, retirement, and disposal of assets. The sustainability implications of these decisions are considered as part of an effective IT Asset Management approach.

For corporate groups, we can organize this training as an on-site private group.

Prerequisites

Participants must hold a valid:

ITIL® 4 Foundation, or
ITIL® v3 Foundation

certificate.

Who Should Attend

This course is particularly suitable for:

Professionals interested in IT Asset Management
Individuals working with asset management at either an operational or strategic level
Professionals working towards the ITIL Practice Manager qualification

This module contributes towards the practice knowledge required for the ITIL Practice Manager pathway.

What You Will Learn

By the end of the course, participants will be able to:

Explain the key concepts of IT Asset Management
Understand ITAM value streams and processes
Describe ITAM roles, required skills, and organisational solutions
Explain how information and technology support and enable ITAM
Understand the contribution of partners and suppliers to IT Asset Management
Apply approaches for developing ITAM capability within an organisation

Training Outline

1. Understanding the Key Concepts of IT Asset Management

This section introduces the structure, scope, and organisational value of the ITAM practice.

Purpose and scope of the ITAM practice
Value provided by IT Asset Management
Types of IT assets
The IT asset lifecycle
IT asset lifecycle models
Practice Success Factors
ITAM and sustainability
Common challenges associated with IT Asset Management

2. Understanding ITAM Value Streams and Processes

This module focuses on the processes used to control IT assets and maintain appropriate records throughout their lifecycle.

Managing the IT asset lifecycle and records
Managing a common approach to ITAM
Verification of IT assets
Auditing IT assets
Analysing IT assets
The relationship between ITAM and Service Configuration Management

3. Understanding Roles, Skills, and Organisational Solutions

This section examines the people, competencies, and organisational structures required to support an effective ITAM practice.

Typical roles within ITAM
Skills associated with ITAM roles
Organisational structures
Role design
ITAM compliance
ITAM policies

4. Understanding the Relevance of Information and Technology

This module explores the information and technology required to support IT Asset Management activities.

ITAM inputs
ITAM outputs
The ITAM register
IT Asset Management technology
Using technology to enable and support ITAM processes

5. Understanding the Role of Partners and Suppliers

This section considers how external relationships contribute to successful IT Asset Management.

Service relationships
The role of partners and suppliers in ITAM
Service Integration and Management

6. Developing ITAM Capability

The final section focuses on assessing the current capability of the ITAM practice and identifying opportunities for development.

ITIL® 4 Maturity Model
Capability assessment
Developing organisational ITAM capability
Identifying and using key metrics

Exams and Assessments

The course includes a certification examination.

Questions: 40 multiple-choice questions
Duration: 90 minutes
Format: Closed book
Pass mark: 26 out of 40 (65%)
Delivery: Online with virtual invigilation

From 2023 onwards, PeopleCert Global Best Practice certifications must be renewed every three years.

Why Choose Us

Leading UK-based global training provider since 1995.

Experience ITIL® 4 Specialist: IT Asset Management through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

Delivery Method: Online Instructor-Led
Participation Model: Public / Private (In-house)
Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
Worldwide Access: Join our live virtual classrooms from anywhere in the world or arrange a dedicated online training program for your organization.

Experience ITIL® 4 Specialist: IT Asset Management in a professional face-to-face classroom environment. Classroom Based training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class exclusively for your organization.

Delivery Method: Classroom Based
Participation Model: Public / Private (In-house)
Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange ITIL® 4 Specialist: IT Asset Management as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

Delivery Method: Onsite
Participation Model: Private (In-house)
Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
Worldwide Onsite Delivery: Bilginç IT Academy trainers can travel internationally to deliver dedicated training programs at your preferred location.

ITIL® 4 Specialist: IT Asset Management Training