ITIL® 4 Strategist: Direct, Plan and Improve Training

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course is an essential module for both the ITIL® 4 Managing Professional (MP) and Strategic Leader (SL) certification paths.
It equips professionals with practical skills to establish a learning and improving IT organization with strong strategic alignment and agility.

This course bridges strategy, governance, risk, compliance, continual improvement, and change management — helping organizations plan and deliver sustainable IT service value.

Key Benefits

• Integral module for ITIL Managing Professional & Strategic Leader paths
• Gain a deep understanding of strategy, governance & continual improvement
• Apply ITIL® principles to real-world service management
• Earn a globally recognized PeopleCert certification

Bilginç IT Academy is an officially Accredited Training Organisation (ATO) by PeopleCert, the global leader in professional certification and exam delivery.
As an authorized PeopleCert partner, we deliver accredited training and official certification exams for ITIL®, PRINCE2®, DevOps, and other PeopleCert-certified programs, ensuring our learners receive globally recognized credentials with the most up-to-date curriculum. 

Visit our official PECB partner page here: Bilginç IT Academy – PeopleCert Official Partner

Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam. The course fee includes the exam fee.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

• ITIL® 4 Foundation or

• ITIL® v3 Foundation certification required

Foundations and Strategy Alignment

• Key definitions and terminology

• Role of strategy and scope within the SVS

Direction and Planning Principles

• Governance models, delegation of authority

• Strategic, tactical, and operational planning

Governance, Risk, and Compliance (GRC)

• Risk management frameworks and alignment

• Delivering value through governance

Continual Improvement

• Frameworks, prioritization, and cultural embedding

Organizational Change Management (OCM)

• Communication strategies

• Leading people through transformation

Measurement and Reporting

• Defining performance metrics

• Reporting for transparency and decision-making

Value Stream Optimization

• Mapping and improving service value streams