Managerial Decision-Making Skills Training

• Managers and future leaders

• Project and team leaders

• All employees actively involved in decision-making processes

Module 1: Introduction to Decision-Making & Key Concepts

• Importance of decision-making in management

• Types of decisions (routine, strategic, operational, etc.)

• Rational vs intuitive decision-making approaches

• Phases of the decision-making process:

  • Problem identification

  • Data collection

  • Generating alternatives

  • Evaluation

  • Selection

  • Implementation

  • Review

• Environmental factors affecting decisions (uncertainty, time pressure, incomplete data, risk)

Module 2: Problem Identification & Analysis Techniques

• Importance of accurately defining problems

• Common problem-analysis tools:

  • 5 Whys

  • Fishbone Diagram (Ishikawa)

  • SWOT Analysis

  • Cause-and-Effect Analysis

• Data collection and analysis methods

• Accessing and interpreting objective information

Module 3: Generating & Evaluating Alternatives

• Creative thinking techniques (brainstorming, Six Thinking Hats, etc.)

• Establishing evaluation criteria

• Decision evaluation tools:

  • Cost-Benefit Analysis

  • Risk Assessment

  • Multi-Criteria Decision Making (MCDM)

  • Stakeholder Analysis

• Anticipating possible outcomes for each alternative

Module 4: Making & Implementing Decisions

• Selecting and justifying the best alternative

• Communicating decisions effectively

• Developing an implementation plan (responsibilities, timeline, resources)

• Overcoming implementation barriers

• Taking initiative and committing to decisions

Module 5: Monitoring & Evaluating Decisions

• Tracking and measuring decision outcomes

• Defining KPIs for decision effectiveness

• Establishing feedback mechanisms

• Capturing lessons learned

• Improving the decision-making process

Module 6: Individual & Group Decision-Making Dynamics

• Common cognitive biases in individual decision-making (anchoring, confirmation bias, overconfidence)

• Pros & cons of group decision-making

• Effective group techniques (Nominal Group Technique, Delphi Method)

• Conflict resolution and negotiation skills

• Valuing different perspectives and building consensus

Module 7: Decision-Making Under Uncertainty & Risk

• Impact of uncertainty and risk on decision-making

• Risk management principles

• Probability and impact analysis

• Scenario planning

• Flexibility and adaptability skills

Module 8: Ethical Decision-Making

• Importance of ethics in the decision-making process

• Managing ethical dilemmas

• Corporate ethical principles and responsibilities

• Balancing stakeholder interests