This course covers Administration of Microsoft Teams Voice features. Delegates will learn the following including hands on labs;
Delegates should have experience in the management and administration of Microsoft Teams. Whilst experience with VOIP/Telephony systems would be a benefit it is not a requirement. Note this course is for people involved in Microsoft Teams Administration, not end users.
Whilst this is not a PowerShell course, as PowerShell is one of the core administrative tools within Microsoft 365 products - there will be PowerShell steps referenced within the course and used in the labs. Where PowerShell is used in the labs students can either copy and paste the instructions, or in most exercises use a GUI alternative method (though sometimes a GUI alternative is not available). A high level understanding of what PowerShell is would be very beneficial, but not absolutely essential for this course.
Instructors will demonstrate features throughout the event. Optional Lab exercises are available for students to complete within a free commercial Microsoft 365 tenancy provided free of charge for each student by QA. This tenancy lasts for 30 days but can be extended free of charge for another 30 days.
Module 1: Overview of voice features
Lab 1 – Setup 365 tenant
Module 2: Connectivity Options and Licensing
Lab 2 – Calling Plan trial
Module 3: Phone Numbers
Lab 3 – Obtain and Assign Phone Numbers
Module 4: Call Routing
Lab 4 – Dial Plans and reporting labels
Module 5: Emergency Calling
Lab 5 – Location Based Routing and Dynamic Emergency Calling
Module 6: Direct Routing
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