NetApp ONTAP Troubleshooting - Partners Training

A working knowledge of ONTAP software and NAS and SAN protocol in addition to the 3 day OT-CLU-A Cluster Administration class

• Describe the different software components in the ONTAP architecture
• Describe the methodologies for troubleshooting management component applications, networks, and protocols
• Use troubleshooting workflows to identify failure symptoms, determine potential causes, and resolve issues
• Use debugging commands, logs, and tools to identify, isolate, and fix complex technical issues that involve different core components
• Check the health of a cluster and summarize the results
• Identify issues with the management component
• Use administrative commands to verify the configuration of NFS, SMB, and iSCSI
• Use the troubleshooting methodology for NFS, SMB, and iSCSI to define and isolate issues
• Locate logs for the management component, network, NFS, SMB, and iSCSI protocols
• Collect data for support cases

Module 1: Troubleshooting the Management Component

• Management component
• RDB Concepts: Units, Quorum, Master, Epoch and Epsilon
• Configuration and replication databases
• Job manager
• RDB backup and recovery
• Non-RDB user-space applications
• Event management system, logs, traces and user-space core files

Module 2: Troubleshooting Scale-out Networking

• ONTAP networking overview
• Networking-related management component application and databases
• Networking evolution
• Cluster session manager
• Tools to triage networking issues
• Troubleshooting scenarios

Module 3: Troubleshooting Network Component and Security Services

• Network component
• SecD
• SecD troubleshooting
• Network component troubleshooting

Module 4: Troubleshooting NFS

• NFS Overview
• How NFS works in ONTAP software
• ONTAP NFS authorization using export policies and UNIX permissions
• Export-related caches
• NFS troubleshooting

Module 5: Troubleshooting SMB

• SMB
• SMB services
• SMB troubleshooting

Module 6: Troubleshooting Scalable SAN

• SAN architecture
• Scalable SAN configuration
• Scalable SAN functional components
• CLAM quorum
• Scalable SAN troubleshooting