Preparing to tackle conflict
- Identifying early signs of tension
- Maintaining composure under conflict
- Recognising common conflict triggers
Understanding conflict inside out
- Considering diverse perspectives and cultural influences
- Analysing root causes and escalation patterns
De-escalating team tensions
- Techniques to foster collaboration and calm
- Facilitation approaches to guide resolution
- Managing power dynamics during conflict
Mastering conflict management
- Developing a practical conflict management plan
- Applying best-practice resolution strategies
Exams and Assessments
There are no formal exams for this micro-credential. Participants demonstrate proficiency validated via practical exercises, discussions, and reflections
Hands-On Learning
- Live session over 8 hours led by accredited trainers
- Interactive scenario-based role-plays, group discussions, and facilitation practice