User Experience Practitioner Training

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This course follows on from the User Experience Fundamental (QAUX). In this practitioner level course, you will learn how to apply your UX Practitioner skills to a Lean and Agile ways of working. Designed by UX and Agile specialists in conjunction this hands on workshop based events will take you through a case study in a series of simulated sprints allowing you to practice what you have learned and see how quickly you can innovate and embed Lean and Agile into your UX behaviour.

Target Audience:

The course is aimed at anyone who wants to apply your UX skills in a Lean and Agile manner. It is suitable for those who has completed the User Experience Fundamental course (QAUX), or for those who has good UX skills and working already in the industry for a couple of years but without much knowledge of working in a Lean and Agile manner.

Delegates MUST have UX skills equivalent to those provided by the User Experience Fundamentals Course
Familiarity with Agile would be beneficial

The course will be delivered through instructor-led sessions, supported by workshops.

01 - Introducing Agile (AM)

Workshop: Agile Principles

02 - Agile UX (AM)

UX’s new role in Agile
Beginning of New Projects: Release Planning and Sprint Zero
Sprints and UX Cadences
Tracking work, User Stories and the Backlog
Velocity, Points, and Estimate
- Workshop: UX User Stories

03 - The Lean UX Approach (PM)

The Purpose and Foundation of Lean UX
Lean UX Principles
- Group Discussion: Lean UX Principles
Lean UX Process
Declare Assumptions & Hypothesis
- Workshop: Problem Statement, Assumption & Hypothesis
Proto-Personas
- Workshop: Proto-Persona
Collaborative Design

04 - Design Sprint

5-day process
Monday
- Start at the End
  - Workshop: Set Long Term Goal
- Sprint Questions
  - Workshop: Sprint Questions
- The Map
  - Workshop: The Map
- Ask the Experts
- How Might We?
  - Workshop: How might we?
- Set the Target
  - Workshop: Set the target
Tuesday
- Lightening Demos
  - Workshop: Lightening demos
- Divide or Swam
- Sketching Time
  - Workshop: Four Steps Sketching time
Wednesday
- Sticky Decision
  - Workshop: Five Steps Sticky Decision
- Storyboarding
  - Workshop: Storyboarding
Thursday
- Divide and Conquer
- Pick the right Tool
Friday: Validate
- Meet the User
- Collate
- Decide

05 - MVP and Prototypes

What is a MVP?
Creating a MVP
Prototyping an MVP
The Power of Prototyping
- Workshop: Paper Prototyping

06 Feedback and Research

Continuous and Collaborative Research
Collaborative Discovery
Collaborative Discovery in the Field
Continuous Learning
Building and maintain a Cadence after the Design Sprint
Simplify Your Test Environment
Making Sense of the Research
Type of Artifacts
Five is the magic number

07 Research Methods

Monitoring Techniques for Continuous and Collaborative Discovery
Customers can provide feedback through many channels
7.1 Customer Services
7.2 Surveys
- Workshop: Creating Surveys
7.3 Search Logs
7.4 Site Usage Analytics
7.5 A/B testing
7.6 Diary Studies
- Workshop – Creating a Structured Diary Template
7.7 Interviewing
- Workshop: Build an interview script
7.8 Card Sorting
7.9 Focus Groups
- Workshop – Build a Focus Group Workshop Script
7.10 Eye Tracking
- Workshop: Eye Tracking Demo (Optional)
Choosing an Effective Method
Example Mind Map

8.0 Conducting Test

Finding Participants
Screening for Recruitments
Who should be a Participant?
- Workshop – Create a Screener
Host and Guest ‘Norms’
Cultural Consideration
Put Participant at Ease
Debrief Sessions
Why Analysis Matters
Affinity Diagrams
Quadrant Mapping
Modes of Presenting
Executive Summary
Full Report
Video, Audio and Participant Quotes
Research Artefacts and Diagrams
- Workshop – Conduct Usability Testing

9.0 Making Organizational Shifts

Changing Culture
Shifting Team Organization
Shifting Process

User Experience Practitioner Training

Target Audience:

Prerequisites

Outline

7 TIPS TO SAVE HOURS ON USER TESTING

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