Workspace ONE UEM Administration Training

This course provides IT professionals with in-depth knowledge of managing various platforms using Workspace ONE UEM. Attendees will gain confidence in the capabilities of Workspace ONE UEM and its ability to manage multiple device platforms within a single console. The course focuses on secure endpoint management, provisioning, and optimising the end-user experience across iOS, Android, and Windows.

With a combination of instructor-led training and hands-on labs, learners will explore core UEM components, platform-specific management strategies, security configurations, and app deployment best practices.

Recommended prerequisites include:

• Omnissa Certified Professional – Workspace (OCPW) certification
• Basic understanding of Workspace ONE UEM (Level 100 knowledge)

Target audience

This course is designed for professionals responsible for endpoint management, including:

• Systems engineers
• Consulting architects
• Microsoft end-user computing specialists

By the end of this course, learners will be able to:

• Integrate core components of Workspace ONE UEM
• Demonstrate architectural understanding of UEM components and their interaction
• Manage iOS, Android, and Windows devices using Workspace ONE UEM
• Streamline onboarding, enrollment, and provisioning processes for each platform
• Configure Workspace ONE Tunnel to ensure secure corporate access
• Deploy Android Enterprise in work-managed and COPE modes
• Implement multi-user configurations on Windows 11
• Deploy Apps-on-Demand to enhance redundancy and manageability in multi-site enterprises
• Facilitate end-user management for Microsoft Windows users via Dynamic Environment Manager
• Integrate ThinApp to address legacy application challenges

Introduction to Workspace ONE UEM

• Overview of Workspace ONE UEM and its role in modern endpoint management
• Key benefits of multi-platform device management
• Understanding the UEM architecture and component interactions

Core platform management

• Managing iOS, Android, and Windows devices through Workspace ONE UEM
• Key platform differences and best practices
• Automating onboarding, enrollment, and provisioning

Security and access control

• Configuring Workspace ONE Tunnel for secure access to corporate resources
• Implementing multi-user support on Windows 11
• Compliance policies and security hardening

Application deployment and lifecycle management

• Deploying and managing Apps-on-Demand across multiple locations
• Configuring application policies for different platforms
• Using ThinApp for legacy application support

Advanced UEM capabilities

• Enhancing end-user experience through Dynamic Environment Manager
• Integration with third-party tools and services
• Best practices for enterprise-wide UEM adoption

Exams and assessments

This course does not include a formal exam. However, learners will complete:

• Hands-on labs to reinforce core skills
• Knowledge checks to test understanding of key concepts

Hands-on learning

This course includes:

• Instructor-led training (45% lecture, 55% practical labs)
• Real-world scenarios to apply UEM capabilities in a live environment
• Lab exercises covering device enrollment, policy configurations, and app deployment