IT Service Management

ITIL® 4 Foundation
Level: Fundamentals | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organi...
ITIL® 4 - Half day Overview
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
This course provides a high level overview of the principles of service management and introduces delegates to the latest ITIL 4 framework of best practice service management from AXELOS. IT...
ITIL® 4 Specialist: Create, Deliver and Support
Level: Expert | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
This course is part of the ITIL Practice Manager or ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page....
ITIL® 4 Specialist: Drive Stakeholder Value
Level: Expert | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
This course is part of the ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. The ITIL 4 Specialist Dr...
ITIL® 4 Strategist: Direct, Plan and Improve
Level: Expert | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
This course is part of the ITIL Managing Professional or ITIL Strategic Leader pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page....
SDI™ Service Desk Analyst - SDA
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constan...
IACCM Fundamentals of Contract and Commercial Management
Level: Fundamentals | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
The WorldCC Fundamentals of Contract and Commercial Management course and qualification is intended to equip delegates with basic insights and understanding of contracting principles and the...
Business Relationship Management Professional (BRMP)
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
The Business Relationship Management Professional (BRMP) training and certification program is a comprehensive foundation level qualification, produced by the Business Relationship Managemen...
SDI™ Service Desk Manager - SDM
Level: Intermediate | Duration: 4 Days
  • Classroom
  • Virtual Classroom
  • Online
Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This cour...
BCS Foundation Certificate in SIAM®
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
Service Integration and Management (SIAM®) is a management framework used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organis...
COBIT 2019 Foundation
Level: Intermediate | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
COBIT is a framework for the governance and management of enterprise Information and Technology that supports enterprise goal achievement. This two day course highlights the concepts, models...
ITIL® 4 Leader: Digital and IT Strategy
Level: Expert | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
This course is part of the ITIL Strategic Leader pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. The ITIL4 Leader: Digital and...
Definitive DNS for engineers
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
This three-day hands on DNS training course studies both the UNIX BIND and the Microsoft (MS DNS) implementations. The course starts with the big picture of how DNS works, then client config...
ITIL® 4 Specialist: High-velocity IT
Level: Expert | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
This course is part of the ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. The ITIL 4 Specialist :...
Practical Application of Service Level & Supplier Management
Level: Intermediate | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
Many people completing the ITIL 4 Foundation course ask where they can go next to gain insight, assistance, and tools to enable the practical application of the ITIL practices in their real...
Practical Application of Change Enablement
Level: Intermediate | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
Many people completing the ITIL 4 Foundation course ask where they can go next to gain insight, assistance, and tools to enable the practical application of the ITIL practices in their real...
Practical Application of Problem Management
Level: Intermediate | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
Many people completing the ITIL 4 Foundation course ask where they can go next to gain insight, assistance, and tools to enable the practical application of the ITIL practices in their real...
ITIL® 4 - Re-Certification
Level: Fundamentals | Duration: 1 Day
  • Classroom
  • Virtual Classroom
  • Online
A one-day course to prepare holders of any ITIL® certification to re-certify after a 3 year period to ensure their certification remains current in today’s market. All ITIL® courses now requ...
ITIL® 4 Specialist: Sustainability in Digital & IT
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. COP 26 - November 2021 – This is the decade tha...
ITIL® 4 Specialist: Acquiring & Managing Cloud Services
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. The course is based around the customer jou...

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