Practical Steps to Improved Working Relationships, United Kingdom

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Business/IT working relationships have been troubled since the dawn of the information age. Poor working relationships have a high cost to the organization in many ways. As the interdependencies of business and technology grow, the cost of failed relationships also increases. It is essential that business/IT working relationships undergo fundamental and systemic change if the value of business intelligence is to be fully realized. Almost everyone is familiar with the symptoms, and many of us recognize the problem. Yet few know how to correct the problem. This course offers a systematic approach to address real problems and improve business/IT working relationships through continuous attention to organizational alignment.

There are no prerequisites for this course.

Business and IT executives and leaders
Everyone in IT who works with business organizations
Everyone in business who works with IT organizations

Common symptoms of broken business/IT working relationships
Why treating symptoms alone fails to fix the problems
How continuous organizational alignment (COA) goes beyond symptoms to correct the root causes
The critical elements of successful working relationships
The process and activities of COA
Tips and techniques to improve organizational alignment in your environment

1. The Business/IT Divide

Confusion and Conflict
- Problem or Symptoms
- Two Different Languages
Historical Perspective
- Some Old Humor
- Humor Evolves with Technology
- More Old Humor
- And More Evolution
The Current State
- Have We Made Any Progress?
- The Urgency
BI and the Business/IT Divide
- The Complexity

2. Practical Steps to Alignment

BI as the Catalyst
- Increasing Pressure
Practical Steps for Individuals
Where to Start
- Where Are You Now?
- IT People Become Business Literate
- Business People Become IT Savvy
Practice Steps for Organizations
- Attention to Value
- Shared View of Value
- IT Imperatives
- Business Imperatives
- Mutual Imperatives

3.Continuous Organizational Alignment

Organizational Alignment
- Organizational Effectiveness
- Working Relationships
- Dimensions of Alignment
Alignment Activities
- Actions and Continuity
- Identifying Misalignment
- Aligning Organizations
- Sustaining Alignment
Continuous Alignment
- A Process Overview
- Measurement
- Using the Measures

4. Measuring the Gap

What to Measure
- An Alignment Problem
- The Human Dimension
- Quantifying Subjective Things
- The Details
The Basis for a Survey
- How to Measure
- The Alignment Survey
- Using the Survey
- The Survey Group
- Collecting the Data
- Preparing the Data

5. Analysis and Action

Analyzing the Data
- Strengths, Weaknesses, and Risks
- Using Demographics
- An Analysis Exercise
Taking Action
- Goals and Tactics
- Recognizing Barriers
- An Action Planning Exercise
- It Takes More than a Plan
- Continuous Improvement
- Take it Personally

Upcoming Trainings

Join our public courses in our United Kingdom facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom

09 November 2024