This facilitated course will present the case for the value of customer service excellence within your organisation and offers practical tools to raise standards of service excellence.
Service excellence means much more than a helpful and positive front facing team. Your performance measures, service standards, customer metrics and customer focus all influence the customers'perspective on your organisation. Service excellence as a cultural value can also bring internal benefits, improving team performance, reducing complaints and providing a more dynamic and fulfilling working environment. This course helps managers grow the toolkit to make service excellence part of their team 'DNA'.
Target Audience:
This is for individuals who are new to managing customer service teams.
Join our public courses in our Hong Kong facilities. Private class trainings will be organized at the location of your preference, according to your schedule.