Quality Customer Service Training in Ireland

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 1 Day
  • Price: From €800 +TAX
  • Upcoming Date:
Discover how to handle customers in a way that builds a foundation of trust and positive feedback.

This instructor-led Quality Customer Service Training course helps both employees and managers improve their attitudes about customer service in five critical areas:

  1. Having a positive attitude toward customers
  2. Encouraging customer feedback
  3. Responding to customer problems
  4. Developing long term relationships
  5. Seeking to exceed customer expectations

Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability. Discover how the Quality Customer Service Training course helps you to contribute to the success of our organization by winning over customers with superior products and delivering outstanding customer service. 



Who Should Attend?

Anyone in a service role who would like to manage their customer's expectations with an always-positive attitude, and learn the steps to turning angry customers into long-term clients,


For corporate groups, we can organize this training as an on-site private group.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

What You Will Learn

Upon successful completion of the Quality Customer Service Training  course, you will be able to:

  • Explore the concepts and benefits of extraordinary customer service
  • Set extraordinary customer service standards for your area
  • Identify ways of building customer rapport
  • Improve your listening skills
  • Take control of every call
  • Say “no” in a positive way
  • Remain calm when the customer is upset
  • Cool down a hot customer
  • Implement strategies to avoid burnout

Training Outline

Part 1: Winning with the Customer

  • Do You Have What It Takes to Win with the Customer?
  • Comparing Customer Service to a Refrigerator
  • What Is Quality Customer Service?
  • Four Reasons Why Quality Service is Important
  • Adopting a Customer Service Perspective
  • Why Winning at Customer Service is Important to You
  • Summary

Part 2: Showing a Positive Attitude

  • Why a Positive Attitude Is Important
  • Communicate Your Best Image
  • Monitoring the Sound of Your Voice
  • Using the Telephone Effectively
  • Staying Energized
  • Summary and Follow-Up

Part 3: Identifying Customer Needs

  • Identifying Customer Needs
  • Understanding Basic Needs
  • Recognizing Customer Timing Requirements
  • Stay One Step Ahead of Your Customers
  • Remaining Attentive
  • Using a CRM System
  • Summary

Part 4: Providing for the Needs of Your Customers

  • Providing for Your Customers' Needs
  • Meeting Basic Customer Service Needs
  • Performing Important Backup Duties
  • Sending Clear Messages
  • Saying the Right Thing
  • Selling Your Organization's Uniqueness
  • Meeting the Computer Challenge
  • Preparing for the Unexpected
  • Summary

Part 5: Making Sure Your Customers Return

  • Making Sure Your Customers Return
  • Soliciting Customer Feedback
  • Handling Complaints Effectively
  • Getting Difficult Customers on Your Side
  • Taking That One Extra Service Step
  • Reviewing the Actions that Cause a Customer to Return
  • Striving for Quality Customer Service

Why Choose Us

Leading UK-based global training provider since 1995.

Experience Quality Customer Service in Ireland through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from Ireland or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience Quality Customer Service through face-to-face Classroom Based training in Ireland. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange Quality Customer Service in Ireland as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in Ireland or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

Quality Customer Service Training Course in Ireland Schedule

Join our public courses in our Ireland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

For corporate groups, we can organize this training as an on-site private group.
13 October 2026 (1 Day)
Dublin, Cork, Limerick
€800 +TAX
21 October 2026 (1 Day)
Dublin, Cork, Limerick
€800 +TAX
22 October 2026 (1 Day)
Dublin, Cork, Limerick
€800 +TAX
02 November 2026 (1 Day)
Dublin, Cork, Limerick
€800 +TAX
06 November 2026 (1 Day)
Dublin, Cork, Limerick
€800 +TAX
11 November 2026 (1 Day)
Dublin, Cork, Limerick
€800 +TAX
21 November 2026 (1 Day)
Dublin, Cork, Limerick
€800 +TAX
26 November 2026 (1 Day)
Dublin, Cork, Limerick
€800 +TAX

Ireland has firmly established itself as the premier digital gateway to Europe, with Dublin and Cork serving as the regional headquarters for the world's most influential technology giants. Known as the 'Silicon Docks,' the Irish tech ecosystem thrives on a unique blend of high-level academic research and a pro-business environment, supported by institutions like Trinity College Dublin and University College Cork. The country is a global leader in software localization, pharmaceutical tech, and cloud-based enterprise solutions, attracting top-tier talent from across the globe. Our IT training programs in Ireland are designed to meet the rigorous demands of these multinational corporations, focusing on advanced certifications in Data Analytics, Cybersecurity, and Cloud Architecture. We empower professionals to excel in a high-growth environment that remains at the absolute center of the global digital economy and innovation.

© 2026 Bilginç IT Academy. All Rights Reserved.