Discover how to handle customers in a way that builds a foundation of trust and positive feedback.

This instructor-led Quality Customer Service Training course helps both employees and managers improve their attitudes about customer service in five critical areas:

Having a positive attitude toward customers
Encouraging customer feedback
Responding to customer problems
Developing long term relationships
Seeking to exceed customer expectations

Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability. Discover how the Quality Customer Service Training course helps you to contribute to the success of our organization by winning over customers with superior products and delivering outstanding customer service.

Who Should Attend?

Anyone in a service role who would like to manage their customer's expectations with an always-positive attitude, and learn the steps to turning angry customers into long-term clients,

We can organize this training at your preferred date and location. Contact Us!

What You Will Learn

Upon successful completion of the Quality Customer Service Training course, you will be able to:

Explore the concepts and benefits of extraordinary customer service
Set extraordinary customer service standards for your area
Identify ways of building customer rapport
Improve your listening skills
Take control of every call
Say “no” in a positive way
Remain calm when the customer is upset
Cool down a hot customer
Implement strategies to avoid burnout

Training Outline

Part 1: Winning with the Customer

Do You Have What It Takes to Win with the Customer?
Comparing Customer Service to a Refrigerator
What Is Quality Customer Service?
Four Reasons Why Quality Service is Important
Adopting a Customer Service Perspective
Why Winning at Customer Service is Important to You
Summary

Part 2: Showing a Positive Attitude

Why a Positive Attitude Is Important
Communicate Your Best Image
Monitoring the Sound of Your Voice
Using the Telephone Effectively
Staying Energized
Summary and Follow-Up

Part 3: Identifying Customer Needs

Identifying Customer Needs
Understanding Basic Needs
Recognizing Customer Timing Requirements
Stay One Step Ahead of Your Customers
Remaining Attentive
Using a CRM System
Summary

Part 4: Providing for the Needs of Your Customers

Providing for Your Customers' Needs
Meeting Basic Customer Service Needs
Performing Important Backup Duties
Sending Clear Messages
Saying the Right Thing
Selling Your Organization's Uniqueness
Meeting the Computer Challenge
Preparing for the Unexpected
Summary

Part 5: Making Sure Your Customers Return

Making Sure Your Customers Return
Soliciting Customer Feedback
Handling Complaints Effectively
Getting Difficult Customers on Your Side
Taking That One Extra Service Step
Reviewing the Actions that Cause a Customer to Return
Striving for Quality Customer Service

Why Choose Us

Experience live, interactive learning from the comfort of your home or office with Bilginç IT Academy's Online Instructor-Led Quality Customer Service Training in Finland. Engage directly with expert trainers in a virtual environment that mirrors the energy and schedule of a physical classroom.

Live Sessions: Join scheduled classes with a live instructor and other delegates in real-time.
Interactive Experience: Engage in group activities, hands-on labs, and direct Q&A sessions with your trainer and peers.
Global Expert Trainers: Learn from a handpicked global pool of expert trainers with deep industry experience.
Proven Expertise: Benefit from over 30 years of quality training experience, equipping you with lasting skills for success.
Scalable Delivery: Accessible worldwide, including Finland, with flexible scheduling to meet your professional needs.

Immerse yourself in our most sought-after learning style for Quality Customer Service Training in Finland. Our hand-picked classroom venues in Finland offer an invaluable human touch, providing a focused and interactive environment for professional growth.

Highly Experienced Trainers: Boost your skills with trainers boasting 10-20+ years of real-world experience.
State-of-the-Art Venues: Learn in high-standard facilities designed to ensure a comfortable and distraction-free experience.
Small Class Sizes: Our limited class sizes foster meaningful discussions and a personalized learning journey.
Best Value: Achieve your certification with high-quality training and competitive pricing.

Streamline your organization's training requirements with Bilginç IT Academy’s Onsite Quality Customer Service Training in Finland. Experience expert-led learning at your own business premises, tailored to your corporate goals.

Tailored Learning Experience: Customize the training content to fit your unique business projects or specific technical needs.
Maximize Training Budget: Eliminate travel and accommodation costs, focusing your entire budget on the training itself.
Team Building Opportunity: Enhance team bonding and collaboration through shared learning experiences in your workspace.
Progress Monitoring: Track and evaluate your employees' progression and performance with relative ease and direct oversight.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Quality Customer Service Training in Finland

Who Should Attend?

What You Will Learn

Training Outline

Why Choose Us

Online Instructor-Led Training (VILT)

Classroom Based Learning

Onsite / In-House Learning