Discover how to handle customers in a way that builds a foundation of trust and positive feedback.

This instructor-led Quality Customer Service Training course helps both employees and managers improve their attitudes about customer service in five critical areas:

Having a positive attitude toward customers
Encouraging customer feedback
Responding to customer problems
Developing long term relationships
Seeking to exceed customer expectations

Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability. Discover how the Quality Customer Service Training course helps you to contribute to the success of our organization by winning over customers with superior products and delivering outstanding customer service.

Who Should Attend?

Anyone in a service role who would like to manage their customer's expectations with an always-positive attitude, and learn the steps to turning angry customers into long-term clients,

For corporate groups, we can organize this training as an on-site private group.

What You Will Learn

Upon successful completion of the Quality Customer Service Training course, you will be able to:

Explore the concepts and benefits of extraordinary customer service
Set extraordinary customer service standards for your area
Identify ways of building customer rapport
Improve your listening skills
Take control of every call
Say “no” in a positive way
Remain calm when the customer is upset
Cool down a hot customer
Implement strategies to avoid burnout

Training Outline

Part 1: Winning with the Customer

Do You Have What It Takes to Win with the Customer?
Comparing Customer Service to a Refrigerator
What Is Quality Customer Service?
Four Reasons Why Quality Service is Important
Adopting a Customer Service Perspective
Why Winning at Customer Service is Important to You
Summary

Part 2: Showing a Positive Attitude

Why a Positive Attitude Is Important
Communicate Your Best Image
Monitoring the Sound of Your Voice
Using the Telephone Effectively
Staying Energized
Summary and Follow-Up

Part 3: Identifying Customer Needs

Identifying Customer Needs
Understanding Basic Needs
Recognizing Customer Timing Requirements
Stay One Step Ahead of Your Customers
Remaining Attentive
Using a CRM System
Summary

Part 4: Providing for the Needs of Your Customers

Providing for Your Customers' Needs
Meeting Basic Customer Service Needs
Performing Important Backup Duties
Sending Clear Messages
Saying the Right Thing
Selling Your Organization's Uniqueness
Meeting the Computer Challenge
Preparing for the Unexpected
Summary

Part 5: Making Sure Your Customers Return

Making Sure Your Customers Return
Soliciting Customer Feedback
Handling Complaints Effectively
Getting Difficult Customers on Your Side
Taking That One Extra Service Step
Reviewing the Actions that Cause a Customer to Return
Striving for Quality Customer Service

Why Choose Us

Leading UK-based global training provider since 1995.

Experience Quality Customer Service through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

Delivery Method: Online Instructor-Led
Participation Model: Public / Private (In-house)
Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
Worldwide Access: Join our live virtual classrooms from anywhere in the world or arrange a dedicated online training program for your organization.

Experience Quality Customer Service in a professional face-to-face classroom environment. Classroom Based training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class exclusively for your organization.

Delivery Method: Classroom Based
Participation Model: Public / Private (In-house)
Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange Quality Customer Service as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

Delivery Method: Onsite
Participation Model: Private (In-house)
Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
Worldwide Onsite Delivery: Bilginç IT Academy trainers can travel internationally to deliver dedicated training programs at your preferred location.

Quality Customer Service Training

Who Should Attend?

What You Will Learn

Training Outline

Why Choose Us

Online Instructor-Led Training

Classroom Based Training

Onsite Training

Quality Customer Service Training Course Schedule