Quality Customer Service Training in Saudi Arabia

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 1 Day
  • Price: From €800 +TAX
  • Upcoming Date:
Discover how to handle customers in a way that builds a foundation of trust and positive feedback.

This instructor-led Quality Customer Service Training course helps both employees and managers improve their attitudes about customer service in five critical areas:

  1. Having a positive attitude toward customers
  2. Encouraging customer feedback
  3. Responding to customer problems
  4. Developing long term relationships
  5. Seeking to exceed customer expectations

Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability. Discover how the Quality Customer Service Training course helps you to contribute to the success of our organization by winning over customers with superior products and delivering outstanding customer service. 



Who Should Attend?

Anyone in a service role who would like to manage their customer's expectations with an always-positive attitude, and learn the steps to turning angry customers into long-term clients,


For corporate groups, we can organize this training as an on-site private group.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

What You Will Learn

Upon successful completion of the Quality Customer Service Training  course, you will be able to:

  • Explore the concepts and benefits of extraordinary customer service
  • Set extraordinary customer service standards for your area
  • Identify ways of building customer rapport
  • Improve your listening skills
  • Take control of every call
  • Say “no” in a positive way
  • Remain calm when the customer is upset
  • Cool down a hot customer
  • Implement strategies to avoid burnout

Training Outline

Part 1: Winning with the Customer

  • Do You Have What It Takes to Win with the Customer?
  • Comparing Customer Service to a Refrigerator
  • What Is Quality Customer Service?
  • Four Reasons Why Quality Service is Important
  • Adopting a Customer Service Perspective
  • Why Winning at Customer Service is Important to You
  • Summary

Part 2: Showing a Positive Attitude

  • Why a Positive Attitude Is Important
  • Communicate Your Best Image
  • Monitoring the Sound of Your Voice
  • Using the Telephone Effectively
  • Staying Energized
  • Summary and Follow-Up

Part 3: Identifying Customer Needs

  • Identifying Customer Needs
  • Understanding Basic Needs
  • Recognizing Customer Timing Requirements
  • Stay One Step Ahead of Your Customers
  • Remaining Attentive
  • Using a CRM System
  • Summary

Part 4: Providing for the Needs of Your Customers

  • Providing for Your Customers' Needs
  • Meeting Basic Customer Service Needs
  • Performing Important Backup Duties
  • Sending Clear Messages
  • Saying the Right Thing
  • Selling Your Organization's Uniqueness
  • Meeting the Computer Challenge
  • Preparing for the Unexpected
  • Summary

Part 5: Making Sure Your Customers Return

  • Making Sure Your Customers Return
  • Soliciting Customer Feedback
  • Handling Complaints Effectively
  • Getting Difficult Customers on Your Side
  • Taking That One Extra Service Step
  • Reviewing the Actions that Cause a Customer to Return
  • Striving for Quality Customer Service

Why Choose Us

Leading UK-based global training provider since 1995.

Experience Quality Customer Service in Saudi Arabia through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from Saudi Arabia or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience Quality Customer Service through face-to-face Classroom Based training in Saudi Arabia. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange Quality Customer Service in Saudi Arabia as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in Saudi Arabia or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

Quality Customer Service Training Course in Saudi Arabia Schedule

Join our public courses in our Saudi Arabia facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

For corporate groups, we can organize this training as an on-site private group.
02 Jumada I 1448 (1 Day)
Riyadh, Jeddah, Dammam, Neom
€800 +TAX
10 Jumada I 1448 (1 Day)
Riyadh, Jeddah, Dammam, Neom
€800 +TAX
11 Jumada I 1448 (1 Day)
Riyadh, Jeddah, Dammam, Neom
€800 +TAX
22 Jumada I 1448 (1 Day)
Riyadh, Jeddah, Dammam, Neom
€800 +TAX
26 Jumada I 1448 (1 Day)
Riyadh, Jeddah, Dammam, Neom
€800 +TAX
01 Jumada II 1448 (1 Day)
Riyadh, Jeddah, Dammam, Neom
€800 +TAX
11 Jumada II 1448 (1 Day)
Riyadh, Jeddah, Dammam, Neom
€800 +TAX
16 Jumada II 1448 (1 Day)
Riyadh, Jeddah, Dammam, Neom
€800 +TAX

Saudi Arabia is currently undergoing one of the most significant digital transformations in modern history under the umbrella of Vision 2030. Riyadh, Jeddah, and the revolutionary smart-city project NEOM are at the forefront of this technological leap, focusing on non-oil economic growth through digital innovation. The Kingdom is investing billions into cloud infrastructure, AI research, and cybersecurity to protect its national interests and support a burgeoning private tech sector. Our educational frameworks in Saudi Arabia are aligned with this national transformation, providing the workforce with essential skills to manage mega-scale digital projects. We empower Saudi professionals to take the lead in building a tech-driven future that honors the Kingdom's heritage while embracing the possibilities of the Fourth Industrial Revolution.

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