ITIL® 4 Foundation - IT Service Management Certification Training

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 2 Days
  • Level: Fundamentals
  • Price: From €1,509+VAT
  • Upcoming Date:
  • UK Based Global Training Provider

The training provides an internationally accredited introduction to modern IT service management (ITSM) practices.

Delivered by Bilginç IT Academy, an official PeopleCert Accredited Training Organisation (ATO), this course helps participants understand how ITIL® enables organizations to co-create value and manage digital transformation effectively.

Through this training, learners gain a deep understanding of the Service Value System (SVS), the Service Value Chain, the four dimensions of service management, and ITIL’s seven guiding principles.

ITIL 4 Foundation transforms traditional process-based management into a value- and experience-centric service approach.


Bilginç IT Academy is an officially Accredited Training Organisation (ATO) by PeopleCert, the global leader in professional certification and exam delivery.
As an authorized PeopleCert partner, we deliver accredited training and official certification exams for ITIL®, PRINCE2®, DevOps, and other PeopleCert-certified programs, ensuring our learners receive globally recognized credentials with the most up-to-date curriculum. 

Visit our official PECB partner page here: Bilginç IT Academy – PeopleCert Official Partner 


Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam. The course fee includes the exam fee.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.


ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

We can organize this training at your preferred date and location. Contact Us!

HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

There are no formal prerequisites.
A basic understanding of IT operations is beneficial.

Who Should Attend

  • IT professionals at any level

  • Service managers and team leads

  • Customers and users involved in service delivery

  • Anyone looking to enhance their ITSM knowledge or start an ITIL certification journey

What You Will Learn

By the end of this training, you will have gained knowledge and skills in the following areas:

  • Understand key concepts of IT service management,

  • Describe the purpose and structure of the ITIL 4 Service Value System (SVS),

  • Recognise the components and activities of the Service Value Chain,

  • Explain the four dimensions of service management,

  • Apply the seven ITIL guiding principles in different contexts,

  • Explore 15 ITIL practices with in-depth coverage of seven key practices,

  • Use ITIL terminology to support value co-creation in organisations.

Training Outline

  • Introduction to ITIL 4 and Modern ITSM

  • Value and Service Thinking – Service providers, consumers, outputs, and outcomes

  • Service Value System (SVS) – Integrating governance, practices, and continual improvement

  • Service Value Chain – Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support

  • ITIL 4 Guiding Principles

    • Focus on value

    • Start where you are

    • Progress iteratively with feedback

    • Collaborate and promote visibility

    • Think and work holistically

    • Keep it simple and practical

    • Optimize and automate

  • Four Dimensions of Service Management

    • Organisations & People

    • Information & Technology

    • Partners & Suppliers

    • Value Streams & Processes

  • Key ITIL Practices

    • Service Desk

    • Incident Management

    • Problem Management

    • Service Request Management

    • Change Enablement

    • Continual Improvement

    • Service Level Management


Why Choose Us

Experience live, interactive learning from the comfort of your home or office with Bilginç IT Academy's Online Instructor-Led ITIL® 4 Foundation - IT Service Management Certification Training. Engage directly with expert trainers in a virtual environment that mirrors the energy and schedule of a physical classroom.

  • Live Sessions: Join scheduled classes with a live instructor and other delegates in real-time.
  • Interactive Experience: Engage in group activities, hands-on labs, and direct Q&A sessions with your trainer and peers.
  • Global Expert Trainers: Learn from a handpicked global pool of expert trainers with deep industry experience.
  • Proven Expertise: Benefit from over 30 years of quality training experience, equipping you with lasting skills for success.
  • Scalable Delivery: Accessible worldwide with flexible scheduling to meet your professional needs through our globally available virtual classrooms.

Immerse yourself in our most sought-after learning style for ITIL® 4 Foundation - IT Service Management Certification Training. Our hand-picked classroom venues offer an invaluable human touch, providing a focused and interactive environment for professional growth.

  • Highly Experienced Trainers: Boost your skills with trainers boasting 10-20+ years of real-world experience.
  • State-of-the-Art Venues: Learn in high-standard facilities designed to ensure a comfortable and distraction-free experience.
  • Small Class Sizes: Our limited class sizes foster meaningful discussions and a personalized learning journey.
  • Best Value: Achieve your certification with high-quality training and competitive pricing.

Streamline your organization's training requirements with Bilginc IT Academy’s Onsite ITIL® 4 Foundation - IT Service Management Certification Training. Experience expert-led learning at your own business premises, tailored to your corporate goals.

  • Tailored Learning Experience: Customize the training content to fit your unique business projects or specific technical needs.
  • Maximize Training Budget: Eliminate travel and accommodation costs, focusing your entire budget on the training itself.
  • Team Building Opportunity: Enhance team bonding and collaboration through shared learning experiences in your workspace.
  • Progress Monitoring: Track and evaluate your employees' progression and performance with relative ease and direct oversight.

Contact us for more detail about our trainings and for all other enquiries!

Available Training Dates

Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
09 April 2026 (2 Days)
Istanbul, Ankara, London €1,509 +VAT
13 April 2026 (2 Days)
Istanbul, Ankara, London €1,509 +VAT
29 April 2026 (2 Days)
Istanbul, Ankara, London €1,509 +VAT
12 May 2026 (2 Days)
Istanbul, Ankara, London €1,509 +VAT
21 May 2026 (2 Days)
Istanbul, Ankara, London €1,509 +VAT
11 June 2026 (2 Days)
Istanbul, Ankara, London €1,509 +VAT
16 July 2026 (2 Days)
Istanbul, Ankara, London €1,509 +VAT
13 August 2026 (2 Days)
Istanbul, Ankara, London €1,509 +VAT

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