Being a consultant
- Defining the purpose of consultancy
- Consultant roles and integration
- Operating principles and professional ethics
- Structuring consultancy projects
Business acumen for consultants
- Securing consultancy work
- Developing action plans and work breakdown structures
- Estimating project costs
- Contracting and commercial agreements
Interpersonal skills for consultants
- Developing a consultant’s mindset
- Building rapport and trust with clients
- Influencing and negotiating techniques
- Managing the client relationship
- Emotional intelligence and Core Strengths SDI 2.0 assessment
- Resilience and stress management
- Personal productivity strategies
Planning and managing consultancy projects
- Environmental and contextual assessment
- Planning methodologies and tools
Working in a team
- Understanding team development stages
- Characteristics of high-performing teams
- Integrating effectively within new teams
Research and data collection
- Research principles for consultancy
- Designing data collection strategies
- Understanding cognitive bias and thought processes
- Designing and conducting interviews and surveys
Analysis and problem-solving
- Workshop design and facilitation
- Using the DMAIC framework for structured problem solving
Presenting findings and recommendations
- Structuring consultancy reports
- Designing and delivering client presentations
Implementation
- Planning for change delivery
- Conducting stakeholder analysis
- Selecting implementation approaches
- Managing and supporting change
Communicating change
- Creating a Government Communication Service (GCS) standard plan
- Measuring communication impact
- Addressing human reactions to change
Disengaging from the project
- Sustaining implemented changes
- Project closure procedures
- Ensuring effective knowledge transfer
- Identifying opportunities for follow-on work
