Practical Steps to Improved Working Relationships Training in United States of America

• Business and IT executives and leaders
• Everyone in IT who works with business organizations
• Everyone in business who works with IT organizations

• Common symptoms of broken business/IT working relationships
• Why treating symptoms alone fails to fix the problems
• How continuous organizational alignment (COA) goes beyond symptoms to correct the root causes
• The critical elements of successful working relationships
• The process and activities of COA
• Tips and techniques to improve organizational alignment in your environment

1. The Business/IT Divide

• Confusion and Conflict
  • Problem or Symptoms
  • Two Different Languages
• Historical Perspective
  • Some Old Humor
  • Humor Evolves with Technology
  • More Old Humor
  • And More Evolution
• The Current State
  • Have We Made Any Progress?
  • The Urgency
• BI and the Business/IT Divide
  • The Complexity

2. Practical Steps to Alignment

• BI as the Catalyst
  • Increasing Pressure
• Practical Steps for Individuals
• Where to Start
  • Where Are You Now?
  • IT People Become Business Literate
  • Business People Become IT Savvy
• Practice Steps for Organizations
  • Attention to Value
  • Shared View of Value
  • IT Imperatives
  • Business Imperatives
  • Mutual Imperatives

3.Continuous Organizational Alignment

• Organizational Alignment
  • Organizational Effectiveness
  • Working Relationships
  • Dimensions of Alignment
• Alignment Activities
  • Actions and Continuity
  • Identifying Misalignment
  • Aligning Organizations
  • Sustaining Alignment
• Continuous Alignment
  • A Process Overview
  • Measurement
  • Using the Measures

4. Measuring the Gap

• What to Measure
  • An Alignment Problem
  • The Human Dimension
  • Quantifying Subjective Things
  • The Details
• The Basis for a Survey
  • How to Measure
  • The Alignment Survey
  • Using the Survey
  • The Survey Group
  • Collecting the Data
  • Preparing the Data

5. Analysis and Action

• Analyzing the Data
  • Strengths, Weaknesses, and Risks
  • Using Demographics
  • An Analysis Exercise
• Taking Action
  • Goals and Tactics
  • Recognizing Barriers
  • An Action Planning Exercise
  • It Takes More than a Plan
  • Continuous Improvement
  • Take it Personally