ITIL® 4 Specialist Monitor, Support, and Fulfil Training in Germany

  • Learn via: Classroom
  • Duration: 3 Days
  • Price: From €3,243+VAT
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We can host this training at your preferred location. Contact us!

Ramp up your front-line service desk skills by utilizing the ITIL4 framework to manage service requests, respond to problems and monitor the health of your products and services.

This 3-day course combines the key concepts, principles, values, and challenges of the five ITIL® 4 management practices below:

  • Service Desk
  • Incident Management
  • Problem Management
  • Service Request Management
  • Monitoring & Event Management

It is intended to provide candidates with best practice guidance at both strategic and operational levels in order to maximize value from each practice. Participants will explore the key principles and practices of ITIL4 in the context of monitoring, supporting, and fulfilling IT services. They will learn how to establish effective monitoring mechanisms to ensure service performance, availability, and capacity. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.



Who Should Attend?

This training and certification is intended for:

  • ITSM managers, aspiring managers and practitioners developing their ITSM knowledge based on ITIL4
  • ITSM practitioners that seek to validate their skills and knowledge in establishing effective cross-practice collaboration and value streams
  • Individuals who are pursuing the ITIL Practice Manager and/or Master designation

Candidates must hold the ITIL 4 or ITIL 3 Foundation certificate.

ITIL 4 Specialist: Monitor, Support and Fulfil enables professionals to:

  • Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
  • Integrate the practices in the organization’s value streams
  • Understand the interfaces and synergies across these five practices
  • Apply metrics and practice success factors to improve performance
  • Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

  1. Incident Management (INM)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • The role of partners and suppliers in the practice
    • The recommendations for the practice success
  2. Service Desk (SD)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • Τhe role of partners and suppliers in the practice
    • Ηow the ITIL capability model can be used to develop the practice
    • The recommendations for the practice success
  3. Service Request Management (SRM)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • The role of partners and suppliers in the practice
    • How the ITIL capability model can be used to develop the practice
    • The recommendations for the practice success
  4. Monitoring and Event Management (MEM)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • The role of partners and suppliers in the practice
    • How the ITIL capability model can be used to develop the practice
    • The recommendations for practice success
  5. Problem Management (PRM)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • The role of partners and suppliers in the practice
    • How the ITIL capability model can be used to develop the practice
    • The recommendations for the practice success
  6. Monitor, Support, and Fulfill
    • Understand the processes and value streams of the Monitor, Support, and Fulfil practices
    • How information and technology support and enable the practices
    • Recommendations practice success
Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Germany facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
25 Januar 2025
Berlin, Hamburg, Münih
3 Days
Classroom / Virtual Classroom
26 Januar 2025
Berlin, Hamburg, Münih
3 Days
Classroom / Virtual Classroom
03 Februar 2025
Berlin, Hamburg, Münih
3 Days
Classroom / Virtual Classroom
12 Februar 2025
Berlin, Hamburg, Münih
3 Days
Classroom / Virtual Classroom
19 Februar 2025
Berlin, Hamburg, Münih
3 Days
Classroom / Virtual Classroom
20 Februar 2025
Berlin, Hamburg, Münih
3 Days
Classroom / Virtual Classroom
25 Januar 2025
Berlin, Hamburg, Münih
3 Days
Classroom / Virtual Classroom
26 Januar 2025
Berlin, Hamburg, Münih
3 Days
ITIL® 4 Specialist Monitor, Support, and Fulfil Training Course in Germany

The Federal Republic of Germany is the second most populous country in Europe and is located in Central Europe. The official language of the country is German. Germany is one of the richest countries in the world. The main exports of the country include motor vehicles and iron and steel products.

Here are some fun facts about Germany:
The fairy tale writer, the Brothers Grimm, came from Germany and wrote many famous stories such as Cinderella, Snow White, and Sleeping Beauty.
Germany is home to the largest theme park in Europe, the Europa-Park.
The famous composer Ludwig van Beethoven was born in Germany.
The Autobahn, the German highway system, is known for having no general speed limit.


Berlin was divided by the Berlin Wall from 1961 to 1989. Known for its street art, Berlin has many colorful murals and graffiti throughout the city. Also, Berlin is home to many famous museums, such as the Pergamon Museum and the Museum Island. Many clubs and bars stay open until the early hours of the morning in this big city.

Another popular city is Munich, which is famous for its Oktoberfest beer festival that attracts millions of visitors every year. Munich is also home to many historic buildings, including Nymphenburg Palace and the Marienplatz town square.

The country's capital and largest city is Berlin, however Frankfurt is considered to be the business and financial center of Germany. It is home to the Frankfurt Stock Exchange, the European Central Bank, and many other financial institutions. Because of its central location within Europe and its status as a major financial hub, Frankfurt is often referred to as the "Mainhattan," a play on the city's name and its association with the Manhattan financial district in New York City.

Frankfurt is also a major transportation hub, with the largest airport in Germany and one of the largest in Europe, Frankfurt Airport. Additionally, it is a popular destination for tourists, with its historic city center, beautiful parks, and vibrant cultural scene.

Some of the top German technology companies like Siemens AG, Bosch, SAP SE, Deutsche Telekom, Daimler AG and Volkswagen has business centers in Frankfurt. The country has a strong tradition of engineering and innovation, and is home to many other world-class technology companies and research institutions.

Tailored to meet the specific needs of Germany, Bilginç IT Academy combines cutting-edge training methodologies with our comprehensive range of Certification Exam preparation courses and accredited corporate training programs. Experience a transformative approach to IT training that will redefine your expectations.

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