In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organisations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organisations optimally ensure measurable service delivery and management in cloud environments.
The Professional Cloud Service Manager (PCSM) course enables participants to design and deliver cloud services. This training is delivered as a 3-day classroom or virtual classroom program. The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.
The course materials include comprehensive reference materials that help participants continue the educational experience after the course. The PCSM course prepares candidates for the PCSM exam provided by the CCC. The PCSM course is endorsed, recognised and supported by several key technology vendors and Standards bodies.
The CCC Professional Cloud Service Manager is taken at the end of the final day of the course
There are no formal prerequisites. However, it is recommended that participants are conversant with cloud concepts and vocabulary, and have achieved the Cloud Technology Associate certification (or its equivalent) from the CCC. Participants further benefit from a strong background in IT service management; who have one or more ITIL certifications or practical experience in applying ITIL and IT service management best practices.
The PCSM course will be of interest to:
Module 1: Course Introduction
Module 2: Cloud Service Management Fundamentals
Module 3: Cloud Service Management Roles
Module 4: Cloud Service Strategy
Module 5: Cloud Service Design, Deployment, and Migration
Module 6: Cloud Service Management
Module 7: Cloud Service Economics
Module 8: Cloud Service Governance
Module 9: Showing the Value of Cloud Services
Module 10: Popular Service Management Frameworks
Module 11: Exam Preparation Guide