Behaviour Versatility Training

To increase performance we must increase our versatility skills and our ability to target techniques and approaches.

None.

Delegates will learn:

• How to recognise and use behaviour styles to build relationships and improve effectiveness.
• How to improve interpersonal skills and consolidate previous training.
• How to cross-matrix Transactional Analysis with Behaviour Analysis for better relationships and the targeting of approaches and techniques.

INTRODUCTION, AGENDA, AIMS

BEHAVIOUR VERSATILITY (8 topics)

• Self discovery questionnaire
• Understanding different behaviour styles
• Identifying different behaviour styles
• Predicting behaviour
• Recognising behaviour indicators
• Early indicators - before any meeting
• Modifying our behaviour to match the other person
• Exercise, Discussion

A VERSATILE MEETING (7 topics)

• Modifying the sales process to meet the other person's needs
• Modifying how we open the meeting
• Modifying how we obtain information
• Modifying how we present our solution/ideas
• Modifying how we seek agreement
• Modifying how we handle objections
• Exercise, Role-Play, Discussion

TRANSACTIONAL ANALYSIS (7 topics)

• Self-Discovery questionnaire
• Understanding the different ego states present in a conversation
• Controlling the ego states to ensure a productive outcome
• Using Transactional Analysis in the sales process
• Using Transactional Analysis to target techniques
• Using Transactional Analysis with Behaviour Analysis
• Exercise, Role-Play, Discussion

SUMMARY, ROUND-TABLE, PERSONAL ACTION PLAN

At Bilginç IT Academy, we combine our strong presence in both the UK and Türkiye to deliver high-quality, practical training solutions for organizations worldwide.

International Presence with Local Expertise
With operations in the United Kingdom and Türkiye, we bring together global standards and local market understanding to deliver effective training experiences across regions.

Expert Instructors with Real-World Experience
Our courses are delivered by certified trainers with extensive industry experience, ensuring you gain practical knowledge that can be applied immediately.

Corporate-Focused Training Approach
We specialize in training corporate teams, tailoring our programs to meet your organization’s goals, technologies, and project requirements.

Flexible Training Delivery Worldwide
We offer classroom, virtual classroom, and onsite training options globally, tailored to your organization’s needs.

Hands-On, Practical Learning
Our training sessions include real-world scenarios, case studies, and interactive exercises to ensure lasting understanding and skill development.

Proven Track Record
With over 10 years of experience, we have successfully trained professionals from leading organizations across different industries and regions.