Configuration Management System 2019.x Advanced V(ILT) Training

• Successful completion of UCMDB120- UCMDB 10.x Essentials and UD120- Universal Discovery 10.x Essentials
• At least 6 months experience with UCMDB & Universal Discovery.
• Prior experience with scripting language such as Python, Perl, etc.

Who Should Attend?

• Business Technology Optimization (BTO) architects leveraging the power of the integrated CMDB across the BTO/BSM portfolio.
• Those in charge of Configuration Management and the documentation and storage of business services and their related assets and relationships.
• Project managers, application modellers, discovery engineers, and UCMDB implementation consultants.
• Integration specialists implementing data federation across the different business silos and software product families

• Use multiple tenants using the MultiTenancy feature
• Integrate multiple Configuration Management Databases (CMDBs) and explain the integration components and process
• Use advanced modeling techniques and change the composite CI for the Universal CMDB (UCMDB) browser and Configuration Manager
• Explain the reconciliation process and use identification rules
• Develop new adapters: discovery and integration
• Use UCMDB data in your adapters
• Develop your own Jython scripts for your adapter
• Develop your own Generic database adapter and federate data into UCMDB or populate UCMDB with data
• Develop your own Java integration adapter
• Use the UCMDB API for Java adapters
• Develop your own XML push adapters
• Explain the Web Services push adapter
• Develop Java code using the UCMDB API
• Use the UCMDB Java API for querying and populating the UCMDB
• Develop your own Web Services client

Module 1: Course Overview

• Contents of the course
• Goals of the course
• Recognizing fellow participants
• The class agenda
• Prerequisites

Module 2: CMS End-to-End Scenario

• Define CMDB and Configuration Management System (CMS)
• Describe the relationships between Service Asset and Configuration Management (SACM), Information Technology Asset Management (ITAM), and CMS
• List CMS use cases
• Explain different integration methods
• Explain the different ways to consume data

Module 3: Multi Tenancy

• Describe multi-tenancy
• List multi-tenancy use cases
• Describe multi-tenancy architecture
• Explain the differences between a tenant and a customer
• Use multi-tenancy management tools

Module 4: Integrating Multiple CMDBs

• Describe multiple CMDB synchronization
• Explain the need for multiple CMDB synchronization
• List multiple UCMDB components
• Describe the CMDB adapter
• Explain what the Global ID is
• Describe what a push back ID is
• Name the uses of Push and Federation in CMD synchronization
• Describe the CLIP solution
• Name the UCMDB synchronization limitations

Module 5: Advanced Modeling

• Describe the class model
• Describe a basic TQL
• Use a parameterized TQL
• Build complex relationships
• Explain the principle of modeling for change management
• Explain the principle of modeling for availability management
• Change composite CIs structure

Module 6: Reconciliation

• Describe the Reconciliation Engine in UCMDB 10
• List reconciliation processes
• Explain the history of reconciliation
• Name reconciliation types
• Use identification rules

Module 7: Adapter Development and Writing

• Explain the need for development writing
• Describe the Adapter development lifecycle
• List the Adapter components
• List the ways to access the CMDB data
• Explain the differences between adapter types
• Name the best practice in Adapter development
• Describe remote process execution

Module 8: Developing Jython Adapters

• Explain Python and Jython
• Describe Python basics
• Explain the Jython adapter structure
• Explain the ObjectStateHolder
• Describe a framework instance

Module 9: Developing Generic Database Adapters

• Describe the Generic Database Adapter (GDBA)
• Describe Java Hibernate
• Name the preparation for adapter steps
• Recognize the mapping tags
• List the differences between Federation and Population
• List GDBA limitations
• Name OOTB UCMDB libraries

Module 10: Developing Java Adapters

• Describe Java adapters
• Describe the Federation Framework
• List the federation framework capabilities
• Use Java adapter resources
• Recognize Java adapter structure
• Use Java adapter coding
• Use logging and debugging

Module 11: Developing Generic Push Adapters

• Describe the Generic push Adapter
• Differentiate between XML and the Web Services push adapter
• Prepare the push adapter
• Use push adapter Jython Script writing
• Use the differential synchronization technique
• List Generic push adapter best practices

Module 12: Using the Data Flow Management API

• List Data Flow Management (DFM) API use cases
• Describe the DFM API
• Use the DFM API documentation and access the Web Services Description Language (WSDL) file
• Describe the DFM code general structure
• Use DFM code examples

Module 13: Using the CMDB API

• Name UCMDB API use cases
• Describe the UCMDB API
• Describe the UCMDB API flow
• Use the UCMDB API general structure
• Use UCMDB API code samples

Module 14: Using the CMDB Web Service API

• Name uses for the Web Services API
• Describe the UCMDB Web Services API
• Access the Web Services API
• Use the UCMDB API general structure
• Explain UCMDB update using Web Services
• Use code samples

Module 15: Hardening CMS

• Describe UCMDB security threats
• Define basic security measurements
• Explain the role of reverse proxy and demilitarized zone (DMZ)
• Describe MSSQL recommended practice
• Explain the Confidential Manager system role
• Describe saving sensitive data in the memory
• Explain HA and hardening

Module 16: Performance Tuning and Sizing

• Recognize UCMDB needs
• Explore organization examples
• Learn about use cases
• Define server and probe specifications
• Maintain a high performing UCMDB

Appendix A: High Availability Deployment

• Describe the purpose of High Availability (HA)
• Explain typical HA architecture
• Explain the principles of data flow
• List the supported products
• Describe HA configuration steps
• Explain Data Flow Probe Cluster
• Explain UCMDB update using Web Services