One of the most valuable leadership skills is the ability to provide meaningful feedback that encourages growth, strengthens performance, and builds trust. Effective feedback helps employees understand expectations, improve performance, and contribute more successfully to organizational goals.

This practical training program equips leaders with proven techniques for both giving and receiving feedback. Participants learn how to respond constructively to criticism, deliver developmental feedback with confidence, recognize positive performance effectively, and address recurring challenges in a productive way.

By the end of the course, leaders will be better prepared to create a feedback-rich culture that supports continuous improvement and employee engagement.

We can organize this training at your preferred date and location.

Who Should Attend

This course is designed for:

Team leaders
Supervisors
Managers at all levels
Human Resources professionals
Project managers
Leaders responsible for employee development

What You Will Learn

By the end of this course, participants will be able to:

Understand why people resist criticism
Respond constructively to difficult feedback
Deliver effective developmental feedback
Use positive feedback to reinforce desired behaviors
Address recurring performance issues effectively
Foster a culture of open communication and continuous improvement

Training Outline

Part 1: Understanding Resistance to Criticism

Explore the reasons why feedback is often perceived negatively and how leaders can address these reactions.

Topics Covered

Understanding critical feedback
The relationship between feedback and performance
Generational perspectives on feedback
The influence of past experiences
Managing self-criticism
Reframing beliefs about feedback

Part 2: Responding to Critical Feedback

Learn practical techniques for handling criticism professionally and productively.

Topics Covered

How feedback is interpreted
Different types of critical feedback
The stages of responding to criticism
Building resilience when receiving feedback

Practical Techniques

Fogging Technique
Admitting Truth Technique
Requesting Specific Feedback

Additional Tools

Practical tips for handling criticism
Assertive communication methods

Part 3: Giving Constructive Feedback

Develop the skills required to deliver feedback that drives growth and improvement.

Topics Covered

Common barriers to giving feedback
Managing difficult conversations
Benefits of ongoing feedback

Constructive Feedback Process

Step 1: Establish Clear Expectations

Setting realistic goals
Defining success criteria

Step 2: Gather Facts

Using objective evidence
Preparing examples

Step 3: Choose the Right Time

Creating the appropriate environment
Timing feedback effectively

Step 4: Apply the DASR Framework

Describe the situation
Identify behaviors
Explain results
Clarify expectations

Step 5: Follow Up

Monitoring progress
Supporting improvement

Additional Techniques

Using “I” statements
Applying the DASS framework
Delivering unsolicited feedback effectively
Turning complaints into constructive proposals

Part 4: Delivering Positive Feedback

Understand how recognition and appreciation influence motivation and performance.

Topics Covered

The impact of praise
Building a recognition culture
Overcoming barriers to positive feedback
Best practices for acknowledging success

Practical Applications

Private recognition
Public recognition
Providing positive feedback upward

Part 5: Managing Recurring Problems

Learn a structured approach to addressing ongoing performance and behavior issues.

Topics Covered

Identifying recurring challenges
Conducting productive performance conversations
Encouraging accountability
Developing improvement plans

Five-Step Problem Resolution Process

Define the issue
Explore causes
Clarify expectations
Agree on actions
Follow up and measure progress

Expected Outcomes

Upon completion, leaders will be able to use feedback as a strategic leadership tool that improves performance, strengthens relationships, increases employee engagement, and supports long-term organizational success.

Why Choose Us

Experience Feedback Skills for Leaders through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

Delivery Method: Online Instructor-Led
Participation Model: Public / Private (In-house)
Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
Worldwide Access: Join our live virtual classrooms from anywhere in the world or arrange a dedicated online training program for your organization.

Experience Feedback Skills for Leaders in a professional face-to-face classroom environment. Classroom Based training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class exclusively for your organization.

Delivery Method: Classroom Based
Participation Model: Public / Private (In-house)
Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange Feedback Skills for Leaders as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

Delivery Method: Onsite
Participation Model: Private (In-house)
Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
Worldwide Onsite Delivery: Bilginç IT Academy trainers can travel internationally to deliver dedicated training programs at your preferred location.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Feedback Skills for Leaders Training

Who Should Attend

What You Will Learn

Training Outline

Part 1: Understanding Resistance to Criticism

Topics Covered

Part 2: Responding to Critical Feedback

Topics Covered

Practical Techniques

Additional Tools

Part 3: Giving Constructive Feedback

Topics Covered

Constructive Feedback Process

Step 1: Establish Clear Expectations

Step 2: Gather Facts

Step 3: Choose the Right Time

Step 4: Apply the DASR Framework

Step 5: Follow Up

Additional Techniques

Part 4: Delivering Positive Feedback

Topics Covered

Practical Applications

Part 5: Managing Recurring Problems

Topics Covered

Five-Step Problem Resolution Process

Expected Outcomes

Why Choose Us