Delivered by an Omnissa Certified Instructor, this course focuses on common troubleshooting scenarios within Horizon 8 infrastructures.
It develops structured problem-solving skills and ensures that solutions are effective, repeatable, and safe for production environments.
Participants will gain practical knowledge of diagnosing and resolving issues related to Horizon Connection Server, Unified Access Gateway, Blast protocol, certificates, instant clones, and Horizon Clients.
Participants should have:
A working knowledge of Omnissa Horizon infrastructure
Background in End-User Computing
Completion of Horizon Deploy and Manage course
This course is designed for:
Intermediate to advanced practitioners supporting Horizon 8 environments.
End-User Computing professionals.
Horizon system administrators and technical support engineers.
By the end of this course, learners will be able to:
Develop a structured troubleshooting approach
Resolve common Horizon infrastructure issues
Interpret Connection Server logs and diagnose configurations
Identify Unified Access Gateway (UAG) certificate problems
Verify Blast protocol configuration and optimize performance
Troubleshoot TLS/SSL certificates
Analyze Cloud Pod Architecture (CPA) issues
Use command-line tools and database backup utilities
Optimize Windows images for Horizon environments
Diagnose issues with Instant Clone VMs
Troubleshoot Horizon Client (Windows, Linux, Mac, HTML) problems
Troubleshoot device redirection and nested RDSH configurations
Course Introduction
Objectives and logistics
Review of Horizon 8 Architecture
Introduction to Troubleshooting
How to troubleshoot and available resources
Horizon Infrastructure Troubleshooting
Connection Server issues
AD LDS replication
Log analysis
Unified Access Gateway Troubleshooting
Deployment errors, certificate issues, and tools
Blast Configuration and Optimization
Verification and performance tuning
Horizon Connections Troubleshooting
Load balancing, ports, and protocol analysis
Black screen and connectivity issues
TLS/SSL Certificates
Horizon certificate configuration and troubleshooting
Cloud Pod Architecture Troubleshooting
Command Line Tools
Using CLI tools, backup and restore databases
Troubleshooting Machines and Desktops
Using the Help Desk Tool
Troubleshooting Windows and Linux desktops
Optimizing Windows Desktops and Servers
Using the OS Optimization Tool and automation
Troubleshooting Instant Clones
Troubleshooting Horizon Client
Windows, Linux, Mac, and HTML Access
Device Redirection Troubleshooting
Common redirection problems and nested RDSH
Each module includes practical lab exercises, where learners practice:
Log analysis
Network and protocol troubleshooting
Resource monitoring
Instant clone recovery
Certificate and connection validation
There is no certification exam associated with this course.
However, it serves as preparation for advanced Omnissa Horizon certifications.