ISO/IEC 20000-1:2018 Requirements Course Training

  • Learn via: Classroom
  • Duration: 2 Days
  • Price: From $1,072+VAT
We can host this training at your preferred location. Contact us!

ISO/IEC 20000-1 is an IT service management system (SMS) standard. It specifies service provider requirements to plan, establish, implement, operate, monitor, review, maintain and improve a SMS to fulfill agreed service requirements.

This course is designed to equip learners with the knowledge and skills to enable them to appreciate and understand the requirements of ISO/IEC 20000-1 in an organization. An experienced instructor explains the requirements, while hands-on exercises and take-home material provide the foundation upon which delegates can build their experience and develop their competence.

Upon completion of the training, delegates will be able to:

  • Describe the key processes required for an IT Service Management System (SMS).
  • Communicate the benefits of an ISO 20000 IT SMS
  • Communicate that it is possible to integrate an ISO 20000 compliant SMS with other management systems in the service provider's organization.
  • Adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards.
  • Know what to do next in their organization

Service Management System (SMS) Requirements - An Introduction to ISO/IEC 20000-1:2011



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Upcoming Trainings

Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
19 April 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
17 April 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
04 May 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
21 June 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
21 June 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
01 July 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
07 July 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
10 July 2024
Istanbul, Ankara, London
2 Days
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