ISO/IEC 20000-1:2018 Requirements Course Training

  • Learn via: Classroom
  • Duration: 2 Days
  • Price: From €1,072+VAT
We can host this training at your preferred location. Contact us!

ISO/IEC 20000-1 is an IT service management system (SMS) standard. It specifies service provider requirements to plan, establish, implement, operate, monitor, review, maintain and improve a SMS to fulfill agreed service requirements.

This course is designed to equip learners with the knowledge and skills to enable them to appreciate and understand the requirements of ISO/IEC 20000-1 in an organization. An experienced instructor explains the requirements, while hands-on exercises and take-home material provide the foundation upon which delegates can build their experience and develop their competence.

Upon completion of the training, delegates will be able to:

  • Describe the key processes required for an IT Service Management System (SMS).
  • Communicate the benefits of an ISO 20000 IT SMS
  • Communicate that it is possible to integrate an ISO 20000 compliant SMS with other management systems in the service provider's organization.
  • Adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards.
  • Know what to do next in their organization

Service Management System (SMS) Requirements - An Introduction to ISO/IEC 20000-1:2011



Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
10 November 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
10 November 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
15 November 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
17 November 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
15 November 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
17 November 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
17 March 2025
Istanbul, Ankara, London
€1,072 +VAT Book Now
Classroom / Virtual Classroom
17 March 2025
Istanbul, Ankara, London
€1,072 +VAT Book Now
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