The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
This course has been designed to run over five consecutive half-days to enable learners to complete their studies, whilst also maintaining day-to-day working commitments. Alternatively, learners may prefer QA’s standard 3-day ITIL 4 Foundation, full-time course.
This course comprises interactive learning sessions, exercises that reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
This course is aimed at all levels of IT professionals, customers and users involved in the provision or receipt of IT Services in any organisation - especially learners whom also need to continue day-to-day working commitments.
Please ensure you bring a device such as a mobile phone, tablet or laptop to access your course material on, as you will need this for use in the evenings to help with knowledge retention and exam preparation. Please note: Mobile devices are not required for use in the classroom itself.
You will be provided with pre-course work by email prior to attending the course. Your success on the course will be enhanced by close attention to these pre-course materials. It is recommended that you spend 1 hour working through the pre-course work.
If you have not received your pre-course work within one week of the start of your course, please contact your Account Manager or firstname.lastname@example.org.
In order to be eligible to take the associated exam, you are required to provide photo ID with a valid signature, eg a driving licence, passport or named work ID badges, prior to sitting your exam. Failure to produce this ID will result in your exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, your exam results will be null and void and a re-sit would be required.
The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details and how to apply can be found here www.qa.com/axelosexams. At least two weeks' notice will be required for processing this request.
Learners failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email email@example.com or by phone 44(0) 1793 696162.
At the end of this three-day course, attendees will have an understanding of the following: