This short introductory course provides a high-level overview of modern service management principles and introduces delegates to ITIL 4, the latest evolution of global best practice from PeopleCert.

As organisations increasingly rely on IT to support digital transformation and strategic business change, IT service management has become a critical capability. ITIL 4 offers a flexible, integrated system for the governance and management of IT enabled services. It reflects new ways of working, including DevOps, Agile and Lean, and addresses the challenges and opportunities of operating in digital environments.

Prerequisites

There are no prerequisites for this course.

Target audience

This course is suitable for IT professionals, customers, users, and anyone involved in the provision or receipt of IT enabled services who requires an introductory understanding of ITIL 4.

For corporate groups, we can organize this training as an on-site private group.

What You Will Learn

By the end of this half day session, delegates will:

Gain a high-level understanding of modern service management principles
Be introduced to the ITIL 4 framework and its purpose
Recognise how ITIL 4 supports digital transformation and evolving ways of working
Understand how ITIL 4 aligns with Agile, Lean, and DevOps approaches

Training Outline

Introduction to service management

Key concepts of service management
The role of service management in modern digital organisations

Introduction to ITIL 4

Purpose and evolution of the ITIL framework
ITIL 4 as a flexible system for governance and management
Core elements of the ITIL 4 approach

ITIL 4 in the digital era

How ITIL 4 supports digital transformation
Integrating Agile, DevOps and Lean ways of working
Addressing challenges in delivering IT enabled services

Summary and next steps

Overview recap
Further learning pathways and ITIL certification options

Exams and assessments

This course does not include formal assessments.

Hands-on learning

This is a theory-based course. While there are no formal practical exercises, learners are encouraged to participate in interactive discussions to explore how ITIL 4 concepts apply to real-world service environments.

Why Choose Us

Leading UK-based global training provider since 1995.

Experience ITIL® 4 - Half day Overview through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

Delivery Method: Online Instructor-Led
Participation Model: Public / Private (In-house)
Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
Worldwide Access: Join our live virtual classrooms from anywhere in the world or arrange a dedicated online training program for your organization.

Experience ITIL® 4 - Half day Overview in a professional face-to-face classroom environment. Classroom Based training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class exclusively for your organization.

Delivery Method: Classroom Based
Participation Model: Public / Private (In-house)
Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange ITIL® 4 - Half day Overview as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

Delivery Method: Onsite
Participation Model: Private (In-house)
Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
Worldwide Onsite Delivery: Bilginç IT Academy trainers can travel internationally to deliver dedicated training programs at your preferred location.