Managing Customer Service Excellence Training

  • Learn via: Classroom
  • Duration: 1 Day
  • Price: From €1,131+VAT
We can host this training at your preferred location. Contact us!

This facilitated course will present the case for the value of customer service excellence within your organisation and offers practical tools to raise standards of service excellence.

Service excellence means much more than a helpful and positive front facing team. Your performance measures, service standards, customer metrics and customer focus all influence the customers'perspective on your organisation. Service excellence as a cultural value can also bring internal benefits, improving team performance, reducing complaints and providing a more dynamic and fulfilling working environment. This course helps managers grow the toolkit to make service excellence part of their team 'DNA'.

Target Audience:

This is for individuals who are new to managing customer service teams.

  • Service excellence self assessment.
  • Understanding your customer journey.
  • Defining what service excellence looks like.
  • The value of service standards.
  • How to capture the voice of the customer.
  • Deliver excellence in customer relations.
  • The opportunity to practise service excellence leadership.
  • Designing employee engagement approaches that excite your team.


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
21 April 2024
Istanbul, Ankara, London
1 Day
Classroom / Virtual Classroom
06 May 2024
Istanbul, Ankara, London
1 Day
Classroom / Virtual Classroom
25 June 2024
Istanbul, Ankara, London
1 Day
Classroom / Virtual Classroom
11 July 2024
Istanbul, Ankara, London
1 Day
Classroom / Virtual Classroom
25 July 2024
Istanbul, Ankara, London
1 Day
Classroom / Virtual Classroom
16 August 2024
Istanbul, Ankara, London
1 Day
Classroom / Virtual Classroom
16 August 2024
Istanbul, Ankara, London
1 Day
Classroom / Virtual Classroom
14 August 2024
Istanbul, Ankara, London
1 Day
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