Please note: This course is being retired by Microsoft effective June 2023. After this time, QA recommends that learners attend our QAWCT 'Microosft Windows Client Configuration and Troubleshooting' course instead.
Please note - this course has been updated to include Windows 11 and is also suitable for learners working with Windows 10.
In this course, students will learn how to support and configure Windows desktops in an organizational environment. Students will develop skills that include learning how to install, customize, and update Windows operating systems. Students will learn how to managing storage, files, and devices as well as how to configure network connectivity for Windows. Students will also learn how to secure the Windows OS and protect the data on the device. Finally, students will learn how to manage and troubleshoot Windows.
Candidates for this exam are IT professionals who perform installation, configuration, general local management and maintenance of Windows core services. Candidates may also be familiar with enterprise scenarios and cloud-integrated services.
To access your Official Curriculum (MOC) course materials you will need a Microsoft.com/Learn account. In Learn you will also be able to register your completion of the event and receive your achievement badge. You will be issued with a unique code during your event.
After completing this course, learners should be able to:
Module 1: Installing Windows
This module covers installing the Windows OS. Students will learn the different editions of Windows, requirements, and new features introduced. This module covers how to install the OS, as well as methods for migrations and upgrading. Students will also learn about common tools used in the deployment process.
Lessons
Lab : In-place upgrade of Win7 to Windows 10&11
Lab : Migrating User Settings using USMT
After completing this module, students will be able to:
Module 2: Post-installation Configuration and Personalization
This module covers common post-installation tasks in Windows. Students will learn how to customize the user interface, as well as using the control panel and settings app to configure common OS settings. This course will also introduce students to Windows PowerShell. This module will cover how device drivers work and how they work. Students will also be introduced to managing and configuring hardware peripherals such as printers.
Lessons
Lab : Using Settings App & Control Panel
Lab : Using Group Policy Objects
Lab : Using PowerShell to Configure Windows
Lab : Managing local and network printers
After completing this module, students will be able to:
Module 3: Updating Windows in Windows
In this module, Students will learn about keeping Windows up-to-date. Students will be introduced to the new Windows servicing model and how it applies to various scenarios. Students will learn the various different methods for updating Windows and applications, as well as managing updates using tools like group policy and Windows Update for Business.
Lessons
Lab : Updating Windows
After completing this module, students will be able to:
Module 4: Configuring Networking
In this module, Students will learn about networking concepts. This module will introduce to IPv4 and IPv6, and concepts like DNS. Students will learn how to configure network settings in Windows, as well as learn about wireless network technologies. The module will conclude with methods of managing Windows remotely.
Lessons
Lab : Configuring Network Connectivity
Lab : Configuring and Testing Name Resolution
Lab : Remote Management
After completing this module, students will be able to:
Module 5: Configuring Storage
This module covers storage configuration and management in Windows. Students will be introduced to local, cloud and virtual storage options. This course will also cover configuring storage on client devices and introduce storage spaces.
Lessons
Lab : Managing Storage
Lab : Compressing Folders
Lab : Enabling Disk Quotas
Lab : Creating a Storage Space
Lab : Synchronizing files with OneDrive
After completing this module, students will be able to:
Module 6: Managing Apps in Windows
In this module, Students will be introduced to App management in Windows. This module will cover the different types of apps and supported installation methods. Students will learn how to install apps using manual and automated methods, as well as manage app delivery using the Windows Store. Finally, this module will cover the differences between Internet Explorer and Microsoft Edge.
Lessons
Lab : Sideloading an App
Lab : Installing and Updating Microsoft Store Apps
Lab : Configuring Internet Explorer Enterprise Mode
After completing this module, students will be able to:
Module 7: Configuring Authorization & Authentication
This module introduces the tools and features of Windows for authorizing access to Windows clients. Students will learn about methods for how users sign-in to Windows. This module also covers restricting what users can or cannot do on a device through methods like UAC and account types.
Lessons
Lab : Lab: Joining a Domain
Lab : Lab: Creating Security Policies
Lab : Lab: Configuring UAC
After completing this module, students will be able to:
Module 8: Configuring Data Access and Usage
In this module, Students will learn about permissions. This module will cover considerations for different files systems. Students will learn how to configure file and folder permissions as well as shared folders. The module will conclude with configuring settings through methods such as local and group policy.
Lessons
Lab : Creating, Managing, and Sharing a Folder
Lab : Using Conditions to Control Access and Effective Permissions
After completing this module, students will be able to:
Module 9: Configuring Threat Protection and Advanced Security
This module introduces students to protecting devices from external threats. Students will learn about the different types of common threats. This module will teach students about using encryption, firewalls, and IPSec to help protect against threats. The module will conclude with how to configure and use Windows Defender and AppLocker.
Lessons
Lab : Lab: Configuring Windows Defender
Lab : Lab: Creating Firewall Rules
Lab : Lab: Creating Connection Security Rules
Lab : Lab: Using EFS
Lab : Lab: Using Bitlocker
Lab : Lab: Configuring AppLocker
After completing this module, students will be able to:
Module 10: Supporting the Windows Environment
This module will cover the Windows architecture and common environments. Students will be introduced to the various tools used in maintaining Windows. This module will also discuss methodologies for effectively troubleshooting issues and how to proactively manage and optimize Windows.
Lessons
Lab : Monitoring Events
Lab : Monitoring Reliability and Performance
After completing this module, students will be able to:
Module 11: Troubleshooting Files & Applications
This module helps students plan for file backup and recovery. Students will learn how to plan and configure data protection strategies and how to perform various file and system recovery methods. This module also includes common methods for troubleshooting application installation issues, compatibility issues, and resolving browser issues.
Lessons
Lab : Using File History to Recover Files
Lab : Troubleshooting Desktop Apps
Lab : Troubleshooting Application Compatibility Issues
Lab : Troubleshooting Microsoft Edge Issues
After completing this module, students will be able to:
Module 12: Troubleshooting the OS
In this module, Students will learn how to troubleshoot startup and service issues related to the operating system. This module will teach the different startup and recovery options, and how to troubleshoot different Windows services.
Lessons
Lab : Recovering using Reset This PC
Lab : Recovering using a Restore Point
After completing this module, students will be able to:
Module 13: Troubleshooting Hardware and Drivers
This module introduces hardware troubleshooting. Students will learn about driver management and how to troubleshoot devices. Students will also learn steps for troubleshooting system hardware and external peripherals such as USB drives and printers, including diagnostic methods and remediation.
Lessons
Lab : Recovering using Driver Rollback
After completing this module, students will be able to:
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