Siebel Business Analyst 15.5 Training

  • Learn via: Classroom / Virtual Classroom / Online
  • Duration: 5 Days
  • Price: Please contact for booking options
We can host this training at your preferred location. Contact us!

This Siebel Business Analyst training examines Siebel applications in two dimensions. The first dimension, breadth and functionality, is covered in the first two days of the course; you'll become familiar with the defining features of Siebel applications, including Siebel Sales and Siebel Call Center. You'll also explore administration and automation options, including Siebel Workflow, Assignment Manager, and Task UI.

The second dimension, depth and technology, is provided in the last three days of training, which helps business analysts develop the knowledge and skills to participate in a Siebel implementation project. You will explore foundational aspects such as the architecture and data access. You will then use Siebel Tools to explore customizing the application business logic, user interface, and automation options. Finally you will look at global deployment, integration considerations, and recommended implementation practices.

There are no prerequisites for this course.

  • Navigate Siebel applications
  • Use a wide range of Siebel application functionality
  • Translate user requirements into technical specifications
  • Explore application configuration options using Siebel Tools

Using Siebel CRM

  • Introducing Siebel CRM Applications
  • Navigating

Working with Data in the Siebel User Interface

  • Common Siebel Business Entities
  • Representing customers with Accounts and Contacts
  • Describing tasks with Activities
  • Defining sales-related objects with Opportunities and Quotes
  • Resolving customer issues with Service Requests
  • Using Siebel business entities to implement business practices

Siebel Application Features

  • Siebel Sales scenario: Opportunity Management
  • Siebel Sales scenario: Forecasting
  • Remote, TAS, Sales Methodologies
  • Siebel Call Center: service scenario
  • Email Response, SmartScript, Hoteling, and Multi-Tenancy

Other Siebel Features

  • iHelp
  • Inbox
  • Reports
  • Audit Trail
  • Search
  • Administration

Technical Topics

  • Architecture
  • Security
  • Access Control
  • Siebel Tools
  • Data Model
  • Workflow
  • Assignment Manager
  • Task UI

Deployment Considerations

  • Global Deployment
  • Integration Options


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
27 May 2024
Istanbul, Ankara, London
5 Days
Classroom / Virtual Classroom
04 June 2024
Istanbul, Ankara, London
5 Days
Classroom / Virtual Classroom
13 June 2024
Istanbul, Ankara, London
5 Days
Classroom / Virtual Classroom
13 August 2024
Istanbul, Ankara, London
5 Days
Classroom / Virtual Classroom
02 September 2024
Istanbul, Ankara, London
5 Days
Classroom / Virtual Classroom
09 September 2024
Istanbul, Ankara, London
5 Days
Classroom / Virtual Classroom
26 September 2024
Istanbul, Ankara, London
5 Days
Classroom / Virtual Classroom
26 September 2024
Istanbul, Ankara, London
5 Days
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