This intensive one-day workshop empowers professionals with essential conflict management and resolution skills to build trust, strengthen communication, and foster psychological safety within agile teams.
Participants will learn to turn friction into collaboration opportunities through interactive role-plays and real-world simulations.
Upon completion, learners receive a lifetime-valid Scrum Alliance digital micro credential.
No formal prerequisites required.
Recommended for individuals in leadership, coaching, or collaborative roles.
This course is ideal for:
Scrum Masters, Agile Coaches, Product Owners
Team Leaders, Managers, Organizational Leaders
HR Professionals, Business Analysts, Facilitators
Anyone working in agile or team-based environments prone to conflict
By the end of this course, participants will be able to:
Identify early signs and triggers of team conflict.
Understand the underlying causes and escalation dynamics.
Apply de-escalation techniques to resolve tensions calmly.
Facilitate constructive resolution conversations impartially.
Develop and apply customized conflict management strategies.
Recognizing early signs of tension
Staying composed under pressure
Identifying common conflict triggers
Exploring cultural and interpersonal perspectives
Analyzing root causes and escalation patterns
Collaboration and calm-building techniques
Facilitation tools for guided discussions
Managing power dynamics in heated moments
Building a practical conflict management plan
Implementing best-practice strategies for resolution
Join our public courses in our Greece facilities. Private class trainings will be organized at the location of your preference, according to your schedule.
Greece is experiencing a significant digital shift, with Athens and Thessaloniki becoming emerging centers for international tech investments and startup growth. Supported by world-class academic institutions such as the National Technical University of Athens, the country is focusing on modernizing its digital infrastructure and expanding its software development capabilities. Greece's strategic location makes it an important gateway for tech services between Europe and the Middle East, attracting global giants for data center and cloud projects. Our training programs in Greece focus on bridging the gap between academic theory and the practical demands of the modern tech market. By offering specialized courses in Web Development, Cloud Infrastructure, and AI, we empower Greek IT professionals to compete effectively on the global stage.