Horizon Troubleshooting Bootcamp Training in Hong Kong

Participants should meet the following requirements:

• Completion of Omnissa Horizon 8: Deploy and Manage

• Proficiency in VMware infrastructure, including using VMware vSphere Client and accessing virtual machines through VMware vCenter Server

• Experience with Microsoft Windows system administration, including Active Directory, Group Policy implementation, and SQL Server database ODBC connections.

Upon completion of this course, participants will be able to:

• Implement a structured troubleshooting approach for Omnissa Horizon
• Diagnose and resolve frequent issues within a Horizon environment
• Manage Horizon Connection Server, Unified Access Gateway (UAG), BLAST configuration, and more
• Identify and troubleshoot client connection and device redirection issues
• Optimise Windows desktops for Omnissa Horizon and apply best practices for instant clone configurations
• Use CLI and logging tools to address and document Omnissa Horizon component issues effectively

1 Course Introduction

• Introductions and course logistics
• Course objectives

2 Overview of Virtual Desktop and Application Virtualization Troubleshooting

• Identify Omnissa Horizon architecture and supportability using Omnissa Documentation
• Apply systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems
• Identify the different approaches to take when a problem occurs and how to document them

3 Command-Line Tools and Backup Options

• Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin command
• Identify and collect the log locations for each Omnissa Horizon component
• Describe the Omnissa Horizon backup and restore and its benefits
• Identify the Database reporting functionality and the steps to resolve inconsistencies

4 Troubleshooting Machines and Desktops

• Identify the information captured in the Help Desk Tool
• List the procedures to diagnose and fix problems encountered when creating or using machines and desktop pools
• Identify procedures you can follow to diagnose and fix problems while creating and using Linux desktops

5 Horizon End User Performance and Optimization

• Discuss the Omnissa Logon Monitor requirements
• Describe the Omnissa Logon Monitor configuration
• List the Omnissa Logon Monitor metrics
• Identify the advantages of image optimization
• Explain how to optimize Omnissa Horizon Windows desktops

6 Troubleshooting Instant Clones

• Describe how instant clones are created
• Explain what gets logged when an instant clone is created
• Identify the keywords to look for in logs when troubleshooting instant clones
• Discuss how to troubleshoot problems with instant clones

7 Troubleshooting Horizon Client

• Identify steps that you can follow to solve problems related to Windows Horizon Client
• Identify steps to solve problems related to Horizon Client for Linux
• Identify steps that you can follow to solve problems related to Horizon HTML Access
• Identify steps to solve problems related to Horizon Client for Mac

8 Troubleshooting Common Client Connection Issues

• Identify the key ports in the Horizon environment
• Discuss how to troubleshoot black screen problems

9 Troubleshooting Device Redirection

• List troubleshooting steps applicable to USB Redirection issue
• Discuss Nested RDSH Redirection

10 Troubleshooting Horizon Connection Server

• Identify general troubleshooting techniques for Horizon Connection Server
• Explain how to use logs to identify common Horizon Connection Server problems
• Describe Active Directory (AD) Lightweight Directory Service (LDS) Replication
• Discuss Horizon Connection Server Replication common issues
• Explain how to interpret Horizon Connection Server logs
• Compare successful and unsuccessful logs from common infrastructure administration tasks

11 Troubleshooting Unified Access Gateway

• List and identify common UAG deployment issues