ITIL® 4 Specialist Monitor, Support, and Fulfil Training in New Zealand

  • Learn via: Classroom
  • Duration: 3 Days
  • Price: From €3,243+VAT
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Ramp up your front-line service desk skills by utilizing the ITIL4 framework to manage service requests, respond to problems and monitor the health of your products and services.

This 3-day course combines the key concepts, principles, values, and challenges of the five ITIL® 4 management practices below:

  • Service Desk
  • Incident Management
  • Problem Management
  • Service Request Management
  • Monitoring & Event Management

It is intended to provide candidates with best practice guidance at both strategic and operational levels in order to maximize value from each practice. Participants will explore the key principles and practices of ITIL4 in the context of monitoring, supporting, and fulfilling IT services. They will learn how to establish effective monitoring mechanisms to ensure service performance, availability, and capacity. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.



Who Should Attend?

This training and certification is intended for:

  • ITSM managers, aspiring managers and practitioners developing their ITSM knowledge based on ITIL4
  • ITSM practitioners that seek to validate their skills and knowledge in establishing effective cross-practice collaboration and value streams
  • Individuals who are pursuing the ITIL Practice Manager and/or Master designation

Candidates must hold the ITIL 4 or ITIL 3 Foundation certificate.

ITIL 4 Specialist: Monitor, Support and Fulfil enables professionals to:

  • Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
  • Integrate the practices in the organization’s value streams
  • Understand the interfaces and synergies across these five practices
  • Apply metrics and practice success factors to improve performance
  • Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

  1. Incident Management (INM)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • The role of partners and suppliers in the practice
    • The recommendations for the practice success
  2. Service Desk (SD)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • Τhe role of partners and suppliers in the practice
    • Ηow the ITIL capability model can be used to develop the practice
    • The recommendations for the practice success
  3. Service Request Management (SRM)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • The role of partners and suppliers in the practice
    • How the ITIL capability model can be used to develop the practice
    • The recommendations for the practice success
  4. Monitoring and Event Management (MEM)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • The role of partners and suppliers in the practice
    • How the ITIL capability model can be used to develop the practice
    • The recommendations for practice success
  5. Problem Management (PRM)
    • The key concepts of the practice
    • The processes of the practice
    • The roles and competences of the practice
    • How information and technology support and enable the practice
    • The role of partners and suppliers in the practice
    • How the ITIL capability model can be used to develop the practice
    • The recommendations for the practice success
  6. Monitor, Support, and Fulfill
    • Understand the processes and value streams of the Monitor, Support, and Fulfil practices
    • How information and technology support and enable the practices
    • Recommendations practice success
Contact us for more detail about our trainings and for all other enquiries!

ITIL® 4 Specialist Monitor, Support, and Fulfil Training Course in New Zealand

New Zealand is an island country in the southwestern Pacific Ocean and it consists of two main islands and 700 smaller islands. Two main islands are the North Island and the South Island. The capital city of New Zealand is Wellington and the most popular city of the island country is Auckland. English, Māori and New Zealand Sign Language are the official languages of New Zealand. As of January 2022, the population of the country is about 5,138,120. 70% of the population are of European descent, 16.5% are indigenous Māori, 15.1% Asian and 8.1% non-Māori Pacific Islanders.

Since most of the country lies close to the coast, mild temperatures are observed year-round. January and February are the warmest months while July is the coldest month of the year. Fiordland, the first national park of New Zealand Tongariro

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