Module 1 - Foundations of operational resilience
Build a strong understanding of operational resilience principles and why they are essential for modern organisations.
- Introduction to operational resilience
- Key concepts, terminology, and principles
- Operational resilience versus business continuity
- Regulatory drivers and industry expectations
- Benefits of operational resilience programmes
- Understanding disruption scenarios and organisational impacts
Module 2 - Planning the operational resilience management framework
Learn how to establish a structured and sustainable approach to operational resilience.
- Operational resilience governance and leadership
- Defining resilience objectives and strategic priorities
- Identifying important business services and critical functions
- Mapping organisational processes and dependencies
- Defining impact tolerances
- Resource planning and resilience capability development
- Integrating resilience into organisational strategy
Module 3 - Business impact analysis and risk assessment
Develop the skills required to assess organisational vulnerabilities and prioritise resilience efforts.
- Business impact analysis methodologies
- Identifying operational risks and threats
- Assessing likelihood and impact
- Evaluating vulnerabilities and dependencies
- Risk treatment and mitigation planning
- Aligning risk management and resilience objectives
Module 4 - Establishing operational resilience management practices
Explore the practical controls and activities that support resilience across the organisation.
- Designing resilience management processes
- Establishing resilience operating models
- Incident response and disruption management
- Crisis management principles
- Resource management and continuity planning
- Roles and responsibilities during disruption events
- Monitoring resilience performance
Module 5 - Business resilience, digital resilience, and cyber resilience
Understand how resilience practices support critical business operations in an increasingly digital environment.
- Business resilience fundamentals
- Digital resilience principles
- Cyber resilience planning and preparedness
- Managing technology dependencies
- Protecting critical systems and services
- Coordinating resilience activities across business and technology teams
Module 6 - Third-party resilience management and organisational culture
Learn how to manage resilience risks that originate outside the organisation and build resilience awareness internally.
- Third-party risk management
- Supplier and vendor resilience assessment
- Managing outsourcing and dependency risks
- Building resilience accountability across the organisation
- Leadership engagement and sponsorship
- Developing a resilience-focused culture
- Awareness and training initiatives
Module 7 - Testing and assessing operational resilience
Develop confidence in evaluating resilience capabilities through structured testing and validation.
- Resilience testing frameworks
- Scenario-based exercises and simulations
- Tabletop exercises
- Testing critical services and recovery capabilities
- Assessing resilience effectiveness
- Identifying gaps and improvement opportunities
Module 8 - Continual improvement and resilience optimisation
Learn how to sustain and enhance resilience capabilities over time.
- Performance measurement and reporting
- Lessons learned and post-incident reviews
- Corrective and preventive actions
- Continuous monitoring and improvement
- Adapting resilience programmes to emerging risks
- Maintaining long-term organisational resilience
Exams and assessments
This course includes interactive exercises, knowledge checks, multiple-choice quizzes, and scenario-based activities designed to reinforce learning and prepare participants for certification.
The PECB Certified Lead Operational Resilience Manager exam is taken after the course and is included in the course fee. The examination assesses learners across five competency domains covering operational resilience principles, framework development, resilience practices, organisational culture, and continual improvement.
Certification and examination fees are included in the course price. Participants who attend the course receive an attestation of course completion worth 31 Continuing Professional Development credits. Candidates who do not pass the exam on their first attempt may retake it free of charge within 12 months of the initial examination date.
Hands-on learning
This course incorporates practical exercises and scenario-based activities that enable learners to apply operational resilience concepts in realistic organisational contexts.
Hands-on learning includes:
- Business impact analysis exercises
- Operational risk assessment activities
- Organisational dependency mapping
- Impact tolerance definition workshops
- Scenario-based resilience planning
- Resilience testing and assessment exercises
- Incident response and disruption management discussions
- Continual improvement planning activities
