In this Partner-only course, you increase your proficiency as a NetApp® ONTAP® software engineer by learning how to troubleshoot ONTAP environments. Specifically, you learn how to troubleshoot the management component, scale-out networking, NAS protocols (NFS and SMB), and SAN protocols (iSCSI). From lectures, demonstrations, and active exercises, you learn how to isolate issues, verify configurations, view logs, view trace messages, and use event management system messages for troubleshooting.

We can organize this training at your preferred date and location. Contact Us!

Prerequisites

A working knowledge of ONTAP software and NAS and SAN protocol in addition to the 3 day OT-CLU-A Cluster Administration class

What You Will Learn

Describe the different software components in the ONTAP architecture
Describe the methodologies for troubleshooting management component applications, networks, and protocols
Use troubleshooting workflows to identify failure symptoms, determine potential causes, and resolve issues
Use debugging commands, logs, and tools to identify, isolate, and fix complex technical issues that involve different core components
Check the health of a cluster and summarize the results
Identify issues with the management component
Use administrative commands to verify the configuration of NFS, SMB, and iSCSI
Use the troubleshooting methodology for NFS, SMB, and iSCSI to define and isolate issues
Locate logs for the management component, network, NFS, SMB, and iSCSI protocols
Collect data for support cases

Training Outline

Module 1: Troubleshooting the Management Component

Management component
RDB Concepts: Units, Quorum, Master, Epoch and Epsilon
Configuration and replication databases
Job manager
RDB backup and recovery
Non-RDB user-space applications
Event management system, logs, traces and user-space core files

Module 2: Troubleshooting Scale-out Networking

ONTAP networking overview
Networking-related management component application and databases
Networking evolution
Cluster session manager
Tools to triage networking issues
Troubleshooting scenarios

Module 3: Troubleshooting Network Component and Security Services

Network component
SecD
SecD troubleshooting
Network component troubleshooting

Module 4: Troubleshooting NFS

NFS Overview
How NFS works in ONTAP software
ONTAP NFS authorization using export policies and UNIX permissions
Export-related caches
NFS troubleshooting

Module 5: Troubleshooting SMB

SMB
SMB services
SMB troubleshooting

Module 6: Troubleshooting Scalable SAN

SAN architecture
Scalable SAN configuration
Scalable SAN functional components
CLAM quorum
Scalable SAN troubleshooting

Why Choose Bilginç IT Academy

At Bilginç IT Academy, we combine our strong presence in both the UK and Türkiye to deliver high-quality, practical training solutions for organizations worldwide.

International Presence with Local Expertise
With operations in the United Kingdom and Türkiye, we bring together global standards and local market understanding to deliver effective training experiences across regions.

Expert Instructors with Real-World Experience
Our courses are delivered by certified trainers with extensive industry experience, ensuring you gain practical knowledge that can be applied immediately.

Corporate-Focused Training Approach
We specialize in training corporate teams, tailoring our programs to meet your organization’s goals, technologies, and project requirements.

Flexible Training Delivery Worldwide
We offer classroom, virtual classroom, and onsite training options globally, tailored to your organization’s needs.

Hands-On, Practical Learning
Our training sessions include real-world scenarios, case studies, and interactive exercises to ensure lasting understanding and skill development.

Proven Track Record
With over 10 years of experience, we have successfully trained professionals from leading organizations across different industries and regions.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

NetApp ONTAP Troubleshooting - Partners Training in Saudi Arabia

Prerequisites

What You Will Learn

Training Outline

Why Choose Bilginç IT Academy

Avaible Training Dates