Ramp up your front-line service desk skills by utilizing the ITIL4 framework to manage service requests, respond to problems and monitor the health of your products and services.
This 3-day course combines the key concepts, principles, values, and challenges of the five ITIL® 4 management practices below:
It is intended to provide candidates with best practice guidance at both strategic and operational levels in order to maximize value from each practice. Participants will explore the key principles and practices of ITIL4 in the context of monitoring, supporting, and fulfilling IT services. They will learn how to establish effective monitoring mechanisms to ensure service performance, availability, and capacity. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This training and certification is intended for:
Candidates must hold the ITIL 4 or ITIL 3 Foundation certificate.
ITIL 4 Specialist: Monitor, Support and Fulfil enables professionals to: