WHAT IS ITIL?

What is ITIL?

ITIL, which stands for Information Technology Infrastructure Library is a set of Information Technology Service Management applications used by some of the world's largest companies, including HSBC, IBM, and even NASA. ITIL was originally published as a book series to standardize IT management procedures and assist organizations in avoiding the most prevalent traps in order to provide the highest quality services possible.

Divided into several levels and modules, ITIL covers everything from service strategies to continuous improvement, enabling practitioners not only to adapt their IT service infrastructures but also to increase their agility to prepare for further changes. These components of ITIL can help firms achieve long-term productivity and provide a better, more consistent customer experience.

Main Goals of ITIL

ITIL adds value to the organization by adapting Information Technologies to the workload. With ITIL service, quality can be improved, availability can be increased, incremental cost savings may be obtained, and cost justification can be improved. ITIL processes improve efficiency, increase flexibility and adaptability to meet quality requirements.

ITIL processes help to achieve organizational objectives such as reducing IT costs, reducing risk while increasing quality, improving decision-making, increasing efficiency, and providing clear and effective communication. ITIL takes a practical approach that service management should do what works. ITIL's current popularity and success can be attributed to its continuous improvement component, which best outlines the approaches that allow enterprises to benefit from procedures, get a return on investment, and maintain success. Organizations have implemented ITIL to ensure that a consistent approach to service management is adopted across the organization, aligning the organizational culture to continually support success, strengthening customer interactions, and optimizing and decreasing costs.

A Brief History of ITIL


1989 - The Beginning 

The earliest incarnation of ITIL was released at the end of the 1980s, titled the GITIM (Government Information Technology Infrastructure Management). Although very different from today's ITIL, both versions aim to provide enhanced support and delivery service. This first version of ITIL was widely adopted by government agencies and private sector companies across Europe, and in the early 1990s it began to change the chemistry of Information Technology, not only in the UK and Europe, but around the world. ITIL has quickly turned into a 30-volume catalog that focuses on customer and business needs, recommends using the IT solutions that best meet these needs, and brings innovations to meet these needs.

2000 - The Announcement of ITIL v2

The first major change to ITIL, resulted in the release of ITIL v2. 

2007 - ITIL v3 Released 

This new version of ITIL was making more emphasis on IT business integration. At the same time, with this new version, the transition to the "life cycle" structure was made.

2011 - Revision of v3

2019 - ITIL v4

The current version of ITIL launched in 2019: ITIL v4. With more practical guidance on how to use ITIL, particularly in collaborative environments. 

ITIL v4 makes it easier for organizations to align ITIL with DevOps, Agile and Lean work methods. With this new version, ITIL adopted more of a holistic philosophy towards service management, making it more broad and inclusive for the modern IT environment.

What Benefits Does ITIL Certification Bring to Your Company?

When we consider the digital services we use on a daily basis, we see that they are not developed in a closed environment, but rather through a project management process that considers not only the service's goals, but also the potential problems that may arise during its development, delivery, and maintenance. This is where ITIL comes in and covers the entire development lifecycle, from defining the requirements seen from the IT perspective to designing and building the solution, to delivering and maintaining the service in a state of continuous review and improvement.

Integrating this strategy into their systems offers a number of advantages for businesses. Perhaps the most important of the benefits of ITIL, it will reduce the amount of time and money wasted throughout the service development lifecycle, while also improving the quality of the end product. After a service or product is implemented, customer satisfaction and employee morale increase.

What is ITIL 4?

The most recent edition, ITIL 4, was released in 2019 and includes more relevant guidelines on how to use ITIL, particularly in collaborative settings. Organizations can easily integrate ITIL with DevOps, Agile, and Lean with this practical guide. ITIL has embraced a more holistic mindset toward service management in its latest version, making it broader and more encompassing for today's IT environment.

ITIL is still the gold standard for IT internationally, thirty years later, because of its ability to generate actual business benefits by responding to changing business needs. Contact us to learn more about our ITIL trainings.

ITIL Trainings

We bring you ITIL trainings with our long years of experience in the IT field and our expert trainer team. With ITIL trainings, you can add value to your company, increase the value of your service portfolio, and raise the profile of your business with a globally accepted certificate. Here are some of our tutorials you can browse for your business:

ITIL® 4 Foundation Training

ITIL® Lifecycle Certificate in Service Operations Training

ITIL® Lifecycle Certificate in Service Transition Training

ITIL® Lifecycle Certificate in Service Strategy Training


Thank you for reading our blog. To review more courses, you can browse the ITIL training catalog on our site and read our blog post 'ITIL Certification Guide' to learn more about the ITIL certification process. 



Contact us for more detail about our trainings and for all other enquiries!