Advanced Lean Techniques & Understanding Customers Training

Master next level Lean Six Sigma tools.

Take your toolbox skillset further and develop your ability to use a wide range of advanced lean tools and techniques - both within the context of an improvement project or in Lean deployment. With this extended range of techniques, you will be able to better understand your customer and the value your processes provide.

Delegates must already hold a Lean Six Sigma Green Belt or Lean Practitioner certification

As a result of attending this course delegates will be able to:

• Identify opportunities to apply broader approaches for improvement across their organisational business system
• Deepen their understanding and application of the lean thinking principles
• Enhance their business’ approach to understanding customer requirements through surveys and journey mapping
• Deepen their understanding of value from the perspective of the customer to develop new theories for product, service and process improvement

Advanced Lean Techniques

• Requirements for the effective use of advanced Lean Six Sigma Techniques
• Lean thinking
• Leader standard work
• Kata thinking
• The visual performance management system
• Set-up reduction (SMED)
• Total Productive Maintenance

Understanding Customers

• Lean Six Sigma in a service environment
• Service failure demand
• Customer-supplier quality perceptions
• The customer-focused organisation and knowing your customer
• Understanding the customer journey
• Assessing customer satisfaction
• Customer surveys & the survey process