ITIL® 4 - Half day Overview Training

  • Learn via: Classroom
  • Duration: 3 Hours
  • Level: Fundamentals
  • Price: From €637+VAT
We can host this training at your preferred location. Contact us!

This course provides a high level overview of the principles of service management and introduces delegates to the latest ITIL 4 framework of best practice service management from AXELOS.

IT service management (ITSM) has now become a key strategic capability in organisations globally, as they depend more and more on advances in IT to drive transformational 'digital' business change programmes. ITIL 4 is the very latest version of service management best practice guidance and is designed to ensure a flexible coordinated system for the effective governance and management of IT-enabled services. ITIL 4 has evolved to encompass changed practices that are suited to addressing the challenges involved in delivering successful digital transformation, as well as taking advantage of new ways of working such as DevOps, Agile and Lean.

Target audience

This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT-enabled services.

ITIL v4

This course provides a high level overview of the principles of service management and introduces delegates to the latest ITIL 4 framework of best practice service management from AXELOS.

IT service management has now become a key strategic capability in organisations globally, as they depend more and more on advances in IT to drive transformational 'digital' business change programmes. ITIL 4 is the very latest version of service management best practice guidance and is designed to ensure a flexible coordinated system for the effective governance and management of IT-enabled services. ITIL 4 has evolved to encompass changed practices that are suited to addressing the challenges involved in delivering successful digital transformation, as well as taking advantage of new ways of working such as DevOps, Agile and Lean



Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
20 June 2024
Istanbul, Ankara, London
3 Hours
Classroom / Virtual Classroom
21 June 2024
Istanbul, Ankara, London
3 Hours
Classroom / Virtual Classroom
27 June 2024
Istanbul, Ankara, London
3 Hours
Classroom / Virtual Classroom
02 July 2024
Istanbul, Ankara, London
3 Hours
Classroom / Virtual Classroom
05 July 2024
Istanbul, Ankara, London
3 Hours
Classroom / Virtual Classroom
17 July 2024
Istanbul, Ankara, London
3 Hours
Classroom / Virtual Classroom
23 July 2024
Istanbul, Ankara, London
3 Hours
Classroom / Virtual Classroom
02 August 2024
Istanbul, Ankara, London
3 Hours

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