Service Management

ITIL® 4 Foundation - IT Service Management Certification
Level: Fundamentals | Duration: 2 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
The training provides an internationally accredited introduction to modern IT service management (ITSM) practices.Delivered by Bilginç IT Academy, an official PeopleCert Accredited Training Organisati...
ITIL® 4 - Half day Overview
Level: Fundamentals | Duration: 3 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
This short introductory course provides a high-level overview of modern service management principles and introduces delegates to ITIL 4, the latest evolution of global best practice from PeopleCert....
ITIL® 4 Specialist: Monitor, Support and Fulfil
Level: Intermediate | Duration: 3 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
This training is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.A three-day course to prepare learners...
Experience Practitioner
Level: Intermediate | Duration: 2 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
This two-day course builds on foundational experience management concepts and equips practitioners with the skills and methodologies required to design, implement, and manage Experience Level Agreeme...
Experience Management and XLA Foundation
Level: Fundamentals | Duration: 2 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
This two-day foundational course introduces the core concepts of Experience Management and the use of Experience Level Agreements (XLAs). Participants will learn how to embed an experience focused cu...
ITIL® Foundation (Version 5)
Level: Fundamentals | Duration: 2 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
The ITIL® 5 Foundation Certificate introduces learners to the latest version of the ITIL framework — the world’s leading standard for digital service management.This 2-day official course provides an...
ITIL® Foundation Bridge (Version 5)
Level: Fundamentals | Duration: 1 Day
  • Online Instructor-Led
  • Classroom Based
  • Onsite
The ITIL® 5 Foundation Bridge training is a fast-track course designed for professionals who already hold an ITIL® 4 certification and need to transition efficiently to ITIL® 5. Instead of revisiting...
ITSM for DevOps
Level: Fundamentals | Duration: 2 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
DevOps aims to increase speed and agility, but it does not remove the need for governance, control, compliance, or reliable data. Regulatory requirements, audits, risks, and business impacts still nee...
ITIL® Strategy (Version 5)
Level: Intermediate | Duration: 3 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
This three-day course examines how ITIL® Strategy helps organizations define, execute, and sustain value creation in rapidly evolving digital environments. Throughout the course, participants will lea...
ITIL® Managing Professional Transition
Level: Expert | Duration: 5 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
ITIL® Managing Professional Transition (Version 5) provides an accelerated and efficient route for experienced ITIL professionals who want to move into ITIL (Version 5) without repeating knowledge the...
ITIL® Service (Version 5)
Level: Intermediate | Duration: 3 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
Services are one of the primary ways organizations create and deliver value to customers and stakeholders. This three-day course provides a comprehensive understanding of how services are planned, des...
ITIL® Transformation (Version 5)
Level: Intermediate | Duration: 3 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
Transformation is a fundamental element of ITIL® (Version 5) and provides the foundation for every learning pathway within the framework. As organizations progress from understanding service managemen...
ITIL® Experience (Version 5)
Level: Intermediate | Duration: 3 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
Modern service management is no longer measured solely by technical performance. ITIL® Experience extends traditional ITIL practices by incorporating human experience, trust, and user perception into...
The Practical Application of Release and Deployment Management
Level: Intermediate | Duration: 2 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
This two-day course helps practitioners deepen their understanding of the Release and Deployment Management practices by focusing on practical application. Participants will investigate strategies, t...
Practical Application of Service Level & Supplier Management
Level: Intermediate | Duration: 2 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
This two-day practical course helps participants apply the Service Level Management (SLM) and Supplier Management practices in their real operational environment. Rather than focusing on theory, it d...
Practical Application of Change Enablement
Level: Intermediate | Duration: 2 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
This two day course bridges ITIL theory and real environment practice specifically for Change Enablement. Participants will work with an instructor through tools, considerations, and actionable steps...
ITIL® 4 Specialist: Plan, Implement and Control
Level: Intermediate | Duration: 3 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
This three-day course is part of the ITIL® 4 Practice Manager pathway and equips learners with practical knowledge of five essential ITIL practices focused on planning, implementing, and controlling...
ITIL®4 Specialist: Collaborate, Assure and Improve
Level: Intermediate | Duration: 3 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
This intermediate-level course forms part of the ITIL® 4 Practice Manager pathway and develops practical knowledge across five important ITIL practices: Relationship Management, Service Level Manageme...
ITIL® 4 Specialist: IT Asset Management
Level: Intermediate | Duration: 3 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
This extension module develops participants' understanding of the fundamental concepts, principles, value, and practical challenges associated with IT Asset Management (ITAM).The course provides best-...
Practical Application of Problem Management
Level: Intermediate | Duration: 2 Days
  • Online Instructor-Led
  • Classroom Based
  • Onsite
This two-day course is designed to help participants move beyond the theory of ITIL Problem Management and understand how the practice can be applied within real organisational environments.The progra...

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