Handling Difficult Conversations Training in United States of America

  • Learn via: Classroom
  • Duration: 3 Hours
  • Price: Please contact for booking options
We can host this training at your preferred location. Contact us!

As working culture changes and we design new ways of working together, the need for communication and psychological safety is ever more important. Common concerns we hear from people who attend this session include:

  • What does my approach say about me?
  • How do I approach the difficult conversation?
  • What will make my conversations constructive?
  • How can I reduce or avoid conflict in difficult conversations?

This is an interactive and participative virtual workshop where you can share your ideas, practise in a safe environment and learn from others.

Target Audience

Anyone who is managing a remote team and is expected to give feedback based on performance or behaviour

You’ll be invited to think of at least one difficult conversation scenario that you need to have, or have had in the recent past.


  • Identify the types of ‘difficult conversation’ you might encounter
  • Identify a 5 step process for handling difficult conversations
  • Explore mind-sets and other factors that can help and hinder conversations
  • Identify the core skills for making difficult conversations more positive
  • Apply key tools to difficult conversation scenarios.

  1. Welcome and introductions
  2. The 5 step process
  3. Skills and mindsets for difficult conversations
  4. The AID model for feedback
  5. Fierce conversations
  6. Conversation practise
  7. Summary and action planning
  8. Close


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our United States of America facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
08 August 2024
United States of America
3 Hours
Classroom / Virtual Classroom
13 August 2024
United States of America
3 Hours
Classroom / Virtual Classroom
01 September 2024
United States of America
3 Hours
Classroom / Virtual Classroom
07 September 2024
United States of America
3 Hours
Classroom / Virtual Classroom
15 September 2024
United States of America
3 Hours
Classroom / Virtual Classroom
08 October 2024
United States of America
3 Hours
Classroom / Virtual Classroom
11 October 2024
United States of America
3 Hours
Classroom / Virtual Classroom
22 October 2024
United States of America
3 Hours
Handling Difficult Conversations Training Course in the United States

The United States of America (USA) is a country in North America and a federal republic of 50 states. At almost 9.8 million square kilometers, the United States is one of the world’s biggest and most populous countries. While America’s capital city is Washington, D.C., some of its well known cities are New York, Los Angeles, Miami, Chicago, Orlando, Las Vegas, Dallas, San Francisco and Kansas City.

The most iconic symbol of the country is probably the Statue of Liberty in New York and it was gifted by France. Despite the fact that English is the most widely used language in the United States, there is no official language. Independent since July 4, 1776, USA’s motto is “In God We Trust” and their current president is Joe Biden. Some of the best places to visit in the United States are Grand Canyon, Yosemite, Maui, New Orleans, Honolulu, Zion National Park, Kauai, Lake Tahoe, Aspen, Big Sur and Santa Fe.

Achieve your IT goals through our versatile courses, spanning programming, data analytics, software development, business skills, cloud computing, cybersecurity, project management. Benefit from the flexibility of hosting training at your preferred location within United States, where our experienced instructors will provide hands-on learning and practical expertise.
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