Managing, Leading and Personal Effectiveness

Manager to Leader
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
'Management is doing things right; leadership is doing the right things.' Peter Drucker. As the work-place becomes a collaborative and fast paced environment, organisational culture demands...
Manage Conflict and Difficult Situations
Level: Fundamentals | Duration: 1 Day
  • Classroom
  • Virtual Classroom
  • Online
The speed at which organisations need to take new and improved value propositions to customers and clients is never slower. The digital age brings such change so rapidly the pressure is alwa...
Skills Hack - Building your Personal Brand
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Your brand is what people say about you when you are not in the room” Jeff Bezos, Founder of Amazon  Personal branding is about taking a strategic marketing approach to the impression you...
Skills Hack - Decisions, Decisions, Decisions
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Whenever you see a successful business, someone always made a courageous decision!” Peter Drucker  Managers and staff are expected to make decisions that ultimately effect efficiency, costs...
Skills Hack - High Performing Teams
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Real teams don’t emerge unless individuals on them take risks involving conflict, trust, interdependence and hard work.” Katzenbach and Smith   A high-performance team can be defined as a g...
Skills Hack - Making an Impact at Meetings
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Most people simply don't view going to meetings as doing work.” William Daniels – American Actor  Making an impact in meetings is incredibly important because it provides you with the oppor...
Skills Hack - Working Collaboratively
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Great things in business are never done by one person. They're done by a team of people.” Steve Jobs, Founder of Apple About this course As a leader, you need to be able to create and drive...
Skills Hack - Time Management Essentials
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“I am definitely going to take a course on time management... just as soon as I can work it into my schedule.” Louis E Boone, American author About this course Do you feel like there’s never...
Skills Hack - Fierce Conversations
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Sometimes the most important conversations are the most difficult to engage in.” Jeanne Phillips, American columnist  As a manager or leader, you have to be able to confront tough and diff...
Skills Hack - How to Influence
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
”Think twice before you speak because your words and influence will plant the seed of either success or failure in the mind of another” Napoleon Hill, American author This short session off...
Skills Hack - Conquering Emotional Intelligence
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“In a very real sense we have two minds, one that thinks and one that feels” Daniel Goleman Author of Emotional Intelligence: Why It Can Matter More Than IQ Emotional intelligence is the k...
Skills Hack - Positive Conversations
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Speak in such a way that others want to listen to you. Listen in such a way that others want to speak to you” Anonymous   A key role for any manager is to be able to give feedback in an eff...
Skills Hack - What's the Problem?
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Expect problems and eat them for breakfast.” Alfred A Montapert, Author About this course We are always learning, always looking for new, innovative ideas and solutions. We learn as much fr...
Skills Hack - Customer Experience
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Every single interaction, the most minute details of the interaction you have with your customer, are an opportunity for you to create something remarkable.” Joey Coleman, Experience This!...
Skills Hack - Focusing on Feedback
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Feedback is the breakfast of champions.” Ken Blanchard - American author Feedback is an essential skill and likely to be used every day. People need feedback if they are to learn. If feedba...
Skills Hack - Communications Essentials
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw – Irish playwright The ability to communicate effectively is a key skill; communica...
Skills Hack - Stress Busting
Level: Fundamentals | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“Adopting the right attitude can convert a negative stress into a positive one.” Hans Selye – Canadian Scientist About this course Stress is increasingly prevalent in modern society, with pe...
Skills Hack - Stakeholder Management - Managing Key Relationships
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.” Frank Romer  Influencing and persuading all of the internal and ext...
ILM Level 5 Award in Leadership and Management
Level: Intermediate | Duration: 6 Days
  • Classroom
  • Virtual Classroom
  • Online
Please note if you started your ILM level 5 before January 2024, see here for the relevant information. Why invest in the ILM level 5 qualification? As a learner, you will be a time poor...
Assert Yourself and Build Confidence
Level: Fundamentals | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
Assertiveness is the antidote to fear, shyness, passivity and even anger, so there is an astonishingly wide range of situations in which this training is appropriate. It can be stressful if...

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